Connie - and Phil too.... By any chance do either of you have Norton 360 installed?
Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 2:34 PM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under "I" not U" a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support <she...@legacyfamilytree.com> wrote: > From: Sherry/Support <she...@legacyfamilytree.com> > Subject: RE: [LegacyUG] Run time error '5' > To: LegacyUserGroup@legacyfamilytree.com > Date: Tuesday, March 31, 2009, 5:47 PM > Did you *look* in the c:\Legacy folder using Windows > Explorer to see if the > file is not there? > > It's under "I" for "Install" not > under "U" for uninstall! Funny but I'm > getting a lot of reports that the file is missing but the > user is looking > under "U" in the file list in Windows Explorer! > It's clearly showing in my > Files list in Windows Explorer. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > supp...@legacyfamilytree.com > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence. > Thanks. > > > -----Original Message----- > From: k...@legacyfamilytree.com > [mailto:k...@legacyfamilytree.com] On Behalf > Of Connie Sheets > Sent: Tuesday, March 31, 2009 10:29 AM > To: LegacyUserGroup@legacyfamilytree.com > Subject: RE: [LegacyUG] Run time error '5' > > > Sherry, > > I'm not sure if you're talking about the current > .90 build, or another build > you have in the pipeline, but I wanted to clarify (in case > it is important > for the programmers) that the problem I had with the > missing install.log > file (and it most definitely was missing) happened only > after I installed > .90. (7.0.0.90 did cure my run time error 5 problem, but > it - or perhaps my > similarly timed installation of Adobe Reader 9 - > "caused" my Legacy > print/preview and missing install.log problem). I was not > still using .89 > when that happened. > > Connie > > > --- On Tue, 3/31/09, Sherry/Support > <she...@legacyfamilytree.com> wrote: > > > From: Sherry/Support > <she...@legacyfamilytree.com> > > Subject: RE: [LegacyUG] Run time error '5' > > To: LegacyUserGroup@legacyfamilytree.com > > Date: Tuesday, March 31, 2009, 3:19 PM > > Christopher, > > > > The install.log file most of the time is not missing. > The > > messages says > > "The install.log file cannot be opened" or > > something like that. It's a > > problem with the uninstaller and we believe it's > been > > fixed in the latest > > build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
