Nope, no Norton programs on my system.
Here is the sequence of what occurred:
I downloaded 7.0.0.90. (Either shortly before or shortly after installing
7.0.0.90, I also installed Adobe Reader 9). Legacy seemed to work properly for
several days, but I had not tried to print. When I tried to preview/print a
report, Legacy "froze" and could only be shut down with Ctrl-Alt-Del and End
Process. (No error message appeared).
After trying several other things (deleting .usr files, etc.), I tried to
uninstall Legacy. It appeared to uninstall, but I later discovered Legacy was
still on my computer and operational (except for my print/preview problem).
It was at this point that I discovered the install.log file was no longer on my
system and I could not uninstall Legacy.
The only way I could remove Legacy from my system was to delete it from the
Registry.
I then reinstalled, and it was at this point I got Error 339 when trying to
print/preview. I fixed that by following the Legacy online instructions for
downloading the affected .ocx files (vsprint8.ocx and vspdf8.ocx if I'm
remembering correctly).
Hope this helps,
Connie
--- On Wed, 4/1/09, Sherry/Support <she...@legacyfamilytree.com> wrote:
> From: Sherry/Support <she...@legacyfamilytree.com>
> Subject: RE: [LegacyUG] Run time error '5'
> To: LegacyUserGroup@legacyfamilytree.com
> Date: Wednesday, April 1, 2009, 1:33 AM
> Connie - and Phil too....
>
> By any chance do either of you have Norton 360 installed?
>
> Sherry
> Customer Support
> Millennia Corporation
> supp...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
>
> -----Original Message-----
> From: k...@legacyfamilytree.com
> [mailto:k...@legacyfamilytree.com] On Behalf
> Of Connie Sheets
> Sent: Tuesday, March 31, 2009 2:34 PM
> To: LegacyUserGroup@legacyfamilytree.com
> Subject: RE: [LegacyUG] Run time error '5'
>
>
> Absolutely. I assure you that without doubt, I am 100%
> certain the file was
> missing. I looked several times (under "I" not
> U" a-n-d read every single
> file in the list) just to make sure. I even ran a search of
> ALL files on my
> computer, including hidden files, just to make sure may
> eyes did not deceive
> me.
>
> --- On Tue, 3/31/09, Sherry/Support
> <she...@legacyfamilytree.com> wrote:
>
> > From: Sherry/Support
> <she...@legacyfamilytree.com>
> > Subject: RE: [LegacyUG] Run time error '5'
> > To: LegacyUserGroup@legacyfamilytree.com
> > Date: Tuesday, March 31, 2009, 5:47 PM
> > Did you *look* in the c:\Legacy folder using
> Windows
> > Explorer to see if the
> > file is not there?
> >
> > It's under "I" for "Install"
> not
> > under "U" for uninstall! Funny but I'm
> > getting a lot of reports that the file is missing but
> the
> > user is looking
> > under "U" in the file list in Windows
> Explorer!
> > It's clearly showing in my
> > Files list in Windows Explorer.
> >
> > Thanks for using Legacy.
> >
> > Sherry
> > Customer Support
> > Millennia Corporation
> > supp...@legacyfamilytree.com
> > http://www.LegacyFamilyTree.com
> >
> > We are changing the world of genealogy!
> >
> > When replying to this message, please include all
> previous
> > correspondence.
> > Thanks.
> >
> >
> > -----Original Message-----
> > From: k...@legacyfamilytree.com
> > [mailto:k...@legacyfamilytree.com] On Behalf
> > Of Connie Sheets
> > Sent: Tuesday, March 31, 2009 10:29 AM
> > To: LegacyUserGroup@legacyfamilytree.com
> > Subject: RE: [LegacyUG] Run time error '5'
> >
> >
> > Sherry,
> >
> > I'm not sure if you're talking about the
> current
> > .90 build, or another build
> > you have in the pipeline, but I wanted to clarify (in
> case
> > it is important
> > for the programmers) that the problem I had with the
> > missing install.log
> > file (and it most definitely was missing) happened
> only
> > after I installed
> > .90. (7.0.0.90 did cure my run time error 5 problem,
> but
> > it - or perhaps my
> > similarly timed installation of Adobe Reader 9 -
> > "caused" my Legacy
> > print/preview and missing install.log problem). I was
> not
> > still using .89
> > when that happened.
> >
> > Connie
> >
> >
> > --- On Tue, 3/31/09, Sherry/Support
> > <she...@legacyfamilytree.com> wrote:
> >
> > > From: Sherry/Support
> > <she...@legacyfamilytree.com>
> > > Subject: RE: [LegacyUG] Run time error
> '5'
> > > To: LegacyUserGroup@legacyfamilytree.com
> > > Date: Tuesday, March 31, 2009, 3:19 PM
> > > Christopher,
> > >
> > > The install.log file most of the time is not
> missing.
> > The
> > > messages says
> > > "The install.log file cannot be opened"
> or
> > > something like that. It's a
> > > problem with the uninstaller and we believe
> it's
> > been
> > > fixed in the latest
> > > build.
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