When Legacy is installed the install log is created. It is also clear that some
users find that they no longer have the log file in their system. The one thing
which they all have in common is that they have correctly tried to uninstall
Legacy using the Window's Add/Remove function and have not been successful.
Why, I cannnot tell, but isn't it possible that the install log file is being
stripped at this point?
Ron Ferguson
_____________________________________________________________________
*New Tutorial* Create Standards Compliant CSS Pedigree web pages
http://www.fergys.co.uk/
View the Grimshaw Family Tree at:
http://www.fergys.co.uk/Grimshaw/
For The Fergusons of N.W. England See:
http://myweb.tiscali.co.uk/fergys/
_____________________________________________________________________
----------------------------------------
> Date: Tue, 31 Mar 2009 20:18:26 -0700
> From: clshee...@yahoo.com
> Subject: RE: [LegacyUG] Run time error '5'
> To: LegacyUserGroup@legacyfamilytree.com
>
>
> Nope, no Norton programs on my system.
>
> Here is the sequence of what occurred:
>
> I downloaded 7.0.0.90. (Either shortly before or shortly after installing
> 7.0.0.90, I also installed Adobe Reader 9). Legacy seemed to work properly
> for several days, but I had not tried to print. When I tried to preview/print
> a report, Legacy "froze" and could only be shut down with Ctrl-Alt-Del and
> End Process. (No error message appeared).
>
> After trying several other things (deleting .usr files, etc.), I tried to
> uninstall Legacy. It appeared to uninstall, but I later discovered Legacy was
> still on my computer and operational (except for my print/preview problem).
>
> It was at this point that I discovered the install.log file was no longer on
> my system and I could not uninstall Legacy.
>
> The only way I could remove Legacy from my system was to delete it from the
> Registry.
>
> I then reinstalled, and it was at this point I got Error 339 when trying to
> print/preview. I fixed that by following the Legacy online instructions for
> downloading the affected .ocx files (vsprint8.ocx and vspdf8.ocx if I'm
> remembering correctly).
>
> Hope this helps,
>
> Connie
>
>
> --- On Wed, 4/1/09, Sherry/Support wrote:
>
>> From: Sherry/Support
>> Subject: RE: [LegacyUG] Run time error '5'
>> To: LegacyUserGroup@legacyfamilytree.com
>> Date: Wednesday, April 1, 2009, 1:33 AM
>> Connie - and Phil too....
>>
>> By any chance do either of you have Norton 360 installed?
>>
>
>> Sherry
>> Customer Support
>> Millennia Corporation
>> supp...@legacyfamilytree.com
>> http://www.LegacyFamilyTree.com
>>
>> -----Original Message-----
>> From: k...@legacyfamilytree.com
>> [mailto:k...@legacyfamilytree.com] On Behalf
>> Of Connie Sheets
>> Sent: Tuesday, March 31, 2009 2:34 PM
>> To: LegacyUserGroup@legacyfamilytree.com
>> Subject: RE: [LegacyUG] Run time error '5'
>>
>>
>> Absolutely. I assure you that without doubt, I am 100%
>> certain the file was
>> missing. I looked several times (under "I" not
>> U" a-n-d read every single
>> file in the list) just to make sure. I even ran a search of
>> ALL files on my
>> computer, including hidden files, just to make sure may
>> eyes did not deceive
>> me.
>>
>> --- On Tue, 3/31/09, Sherry/Support
>> wrote:
>>
>>> From: Sherry/Support
>>
>>> Subject: RE: [LegacyUG] Run time error '5'
>>> To: LegacyUserGroup@legacyfamilytree.com
>>> Date: Tuesday, March 31, 2009, 5:47 PM
>>> Did you *look* in the c:\Legacy folder using
>> Windows
>>> Explorer to see if the
>>> file is not there?
>>>
>>> It's under "I" for "Install"
>> not
>>> under "U" for uninstall! Funny but I'm
>>> getting a lot of reports that the file is missing but
>> the
>>> user is looking
>>> under "U" in the file list in Windows
>> Explorer!
>>> It's clearly showing in my
>>> Files list in Windows Explorer.
>>>
>>> Thanks for using Legacy.
>>>
>>> Sherry
>>> Customer Support
>>> Millennia Corporation
>>> supp...@legacyfamilytree.com
>>> http://www.LegacyFamilyTree.com
>>>
>>> We are changing the world of genealogy!
>>>
>>> When replying to this message, please include all
>> previous
>>> correspondence.
>>> Thanks.
>>>
>>>
>>> -----Original Message-----
>>> From: k...@legacyfamilytree.com
>>> [mailto:k...@legacyfamilytree.com] On Behalf
>>> Of Connie Sheets
>>> Sent: Tuesday, March 31, 2009 10:29 AM
>>> To: LegacyUserGroup@legacyfamilytree.com
>>> Subject: RE: [LegacyUG] Run time error '5'
>>>
>>>
>>> Sherry,
>>>
>>> I'm not sure if you're talking about the
>> current
>>> .90 build, or another build
>>> you have in the pipeline, but I wanted to clarify (in
>> case
>>> it is important
>>> for the programmers) that the problem I had with the
>>> missing install.log
>>> file (and it most definitely was missing) happened
>> only
>>> after I installed
>>> .90. (7.0.0.90 did cure my run time error 5 problem,
>> but
>>> it - or perhaps my
>>> similarly timed installation of Adobe Reader 9 -
>>> "caused" my Legacy
>>> print/preview and missing install.log problem). I was
>> not
>>> still using .89
>>> when that happened.
>>>
>>> Connie
>>>
>>>
>>> --- On Tue, 3/31/09, Sherry/Support
>>> wrote:
>>>
>>>> From: Sherry/Support
>>>
>>>> Subject: RE: [LegacyUG] Run time error
>> '5'
>>>> To: LegacyUserGroup@legacyfamilytree.com
>>>> Date: Tuesday, March 31, 2009, 3:19 PM
>>>> Christopher,
>>>>
>>>> The install.log file most of the time is not
>> missing.
>>> The
>>>> messages says
>>>> "The install.log file cannot be opened"
>> or
>>>> something like that. It's a
>>>> problem with the uninstaller and we believe
>> it's
>>> been
>>>> fixed in the latest
>>>> build.
>
>
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