Is it critical for her to have the .fdb in c:\Legacy\Data? My files are in my Documents folder, buried several levels down...I know that's been discussed before.
Right you are about the contradictions -- the terminology is a big hurdle when trying to communicate with her, but she is learning fast. My phone just went out of order a cpl days ago so I am stuck with email and chat for now. I just sent her explicit directions using the newly-created .zip file per the other LUG suggestion. I'm in Washington, she's in Florida, so it'll be awhile before I hear back. I will keep the group posted. I sure didn't expect this to be so difficult... Thanks all for your help--stay tuned! Oh, BTW, she later said that the Legacy program told her that she had to do an update (she had installed it in August)to be able to read my data -- which she did. Wouldn't that indicate that the .fdb file had arrived OK? Marilyn --- On Mon, 12/7/09, [email protected] <[email protected]> wrote: > From: [email protected] <[email protected]> > Subject: Re: [LegacyUG] Sending a family file > To: [email protected] > Date: Monday, December 7, 2009, 5:38 AM > On Sun, 6 Dec 2009 21:04:33 -0800 > (PST), [email protected] > wrote: > > >I am trying to send my sister my Legacy family file as > an email attachment. I attached the appropriate .fdb file to > an email and she tried to detach it/download it onto her C: > drive. > > > >Then she opened up the "free" Legacy program on her PC > and it cannot seem to locate or open the .fdb file I sent > her. Her computer tells her that the file is empty. It took > a couple minutes to create the attachment for me, it is over > 4000 KB with aroudn 800 names in it. > > How can Legacy tell her the file is empty if she cannot > locate or open > the file? Make sure she detaches to C:\Legacy\Data. Then > start Legacy > and, using File|Open, navigate to C:\Legacy\Data (probably > already there > by default) and select and open the .fdb she just > detached. > > It sounds like she failed to detach the file, or she > detached it but is > unsure of where she placed it. > > You will probably have to walk her thru it step by step > over the phone. > > -- > > Dennis Kowallek > [email protected] > ****************** > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived > messages: > > http://www.mail-archive.com/[email protected]/ > > Online > technical support: http://www.LegacyFamilyTree.com/Help.asp > > To > unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
