I talked to technical support and he told me to reboot the computer and then go to the Legacy website and download the basic program again. I did that and it reloaded; problem solved.
Nancy Prescott, AZ -----Original Message----- From: Sherry/Support [mailto:[email protected]] Sent: Thursday, May 27, 2010 8:45 PM To: [email protected] Subject: RE: [LegacyUG] Message File record #13296 not found Brian, that won't work because she can't get the program open with that error message. Nancy, on our website at www.LegacyFamilyTree.com go to the Help Center menu and select Technical Support where you'll find a solution under "Solutions by Error Description". This particular error is in the "Download and Installation Problems" section. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! -----Original Message----- From: Brian L. Lightfoot [mailto:[email protected]] Sent: Thursday, May 27, 2010 5:07 PM To: [email protected] Subject: RE: [LegacyUG] Message File record #13296 not found 1. Make a backup copy of the family file just in case. 2. In Legacy, with the family file loaded, go to menu item "File / File Maintenance / Check-Repair" and follow the instructions. 3. Let us know how that works. Brian in CA -----Original Message----- From: Nancy Bender Miller [mailto:[email protected]] Sent: Thursday, May 27, 2010 4:20 PM To: [email protected] Subject: [LegacyUG] Message File record #13296 not found While trying to update to the latest version of Legacy I got this message: "Message File record #13296 not found" (the number keeps changing as I try different solutions) Legacy froze and I cannot open it. I haven't been able to find this message in the help menu or archived messages. I am writing for a friend; she is running Windows 7 on a Toshiba laptop. Can anyone help me out? Nancy Prescott, AZ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
