One of the reasons I had to reboot was because there was an odd window with the message "Message File record #13296 not found" along the top. Each time I clicked on it the number would change. You could click inside of it and actually type a message, but you couldn't get the window to go away; the computer was locked up. So the reboot was to basically release the computer from the evil little box.
Thanks for your suggestions and comments. Regards, Nancy Prescott, AZ -----Original Message----- From: Sherry/Support [mailto:[email protected]] Sent: Thursday, May 27, 2010 10:01 PM To: [email protected] Subject: RE: [LegacyUG] Message File record #13296 not found That's good. The only difference between what the phone tech told you to do and what's on the website is that the website has you delete the .LNG files, which are replaced when you reinstall Legacy. Restarting the computer isn't on the website but it does solve a myriad of problems, esp if you leave your computer on all the time. Contacting Support directly either by phone or email (but not both, please!) is the best way to get an answer to a technical problem if you can't find it in the Help Center Technical Support pages on the website. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! -----Original Message----- From: Nancy Bender Miller [mailto:[email protected]] Sent: Thursday, May 27, 2010 9:51 PM To: [email protected] Subject: RE: [LegacyUG] Message File record #13296 not found I talked to technical support and he told me to reboot the computer and then go to the Legacy website and download the basic program again. I did that and it reloaded; problem solved. Nancy Prescott, AZ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
