Interesting. A genealogy program that refuses to run because it can't find an Internet connection. I never realized that Surprise, Arizona was a suburb of Redmond, Washington. :-)
And that certainly is an innovative workaround to the problem, I might add. I'll just take these little tid-bits of info and lock them away for possible use sometime in the future. Brian in CA > -----Original Message----- > From: Evert van Dijken [mailto:evandij...@gmail.com] > Sent: Tuesday, 24 August, 2010 9:39 AM > To: LegacyUserGroup@LegacyUsers.com > Subject: Re: [LegacyUG] Legacy problem > > This is an old bug reported for legacy version 6, don't know if this > was fixed in thee final build of version 6. > A workaround was to Open Internernet Explorer and select to work On > line (even if there is no Internet connection). > After this Legacy should open and the user could select the option on > the Home tab to never connect to the internet. > Evert van Dijken > > > 2010/8/24 Brian L. Lightfoot <br...@the-lightfoots.com>: > > My point exactly.....I am NEVER bored by anyone's post no matter how > insignificant the problem may seem at first. I always want to read > about the final resolution. Sort of like the infamous "not getting > email from the LUG" problem when the only solution seems to be to > contact support. But then the rest of us never hear anything back. > Support is just a black hole for problem resolution. Don't get me wrong > --- they do their job and fix things right but the rest of us are > treated like mushrooms, left alone and in the dark. > > > > And as I read the problem, it would seem as if when Legacy cannot > connect to the Internet, then the program refuses to run regardless of > which tab is selected for first display and when somehow the option to > "Never connect to the Internet" has NOT been chosen. Maybe this was an > issue only with versions 5 and 6, but does it apply to version 7? I > don't know and if the OP is referred to support then none of us will > ever know. > > > > > > Brian in CA > > Summer finally arrives in CA: 105 today! > > > > > > > >> -----Original Message----- > >> From: Dennis M. Kowallek [mailto:kowal...@iglou.com] > >> Sent: Tuesday, 24 August, 2010 8:07 AM > >> To: LegacyUserGroup@LegacyUsers.com > >> Subject: Re: [LegacyUG] Legacy problem > >> > >> On Tue, 24 Aug 2010 07:59:34 -0700, "Sherry/Support" > >> <she...@legacyfamilytree.com> wrote: > >> > >> >Anyway, Jenny's suggestion of contacting Support directly was the > best > >> >response of all! That way we can delve into the individual issue > >> >without boring thre rest of the listers > >> > >> Then the solution would not appear in the archives for the next > person > >> with this problem to see. If you are taking this off-list to resolve > >> privately, at least post the final resolution here. > >> > >> -- > >> > >> Dennis Kowallek (LTools) > >> http://zippersoftware.com/ltools > >> http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
