We've found one minor change in options or one slight difference in steps can make a difference. We could spend hours struggling to figure out what someone did before an error pops up.
We've run into this so many times before... if we can't duplicate it right away, we always ask for the exact steps the person took or sometimes the usr file so we can duplicate the options the person has selected. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jan 21, 2011 at 11:30 AM, Ron Bernier <[email protected]> wrote: > It certainly would seem to me that it would make it much easier to fix a > problem if the user could provide repeatable steps so that the programmers > aren't chasing their tales. Definitely doesn't strike me as an unreasonable > request in this day of limited staff and resources. > > > > Ron Bernier > Sent from my Blackberry > > ----- Original Message ----- > From: Dennis M.Kowallek [mailto:[email protected]] > Sent: Friday, January 21, 2011 02:22 PM > To: [email protected] <[email protected]> > Subject: Re: [LegacyUG] Phantom people - duplicated RINs > > On Fri, 21 Jan 2011 14:10:39 -0500, Brian/Support > <[email protected]> wrote: > >>To enter a bug report we need a set of repeatable steps to reproduce the >>problem. Usually by the time a user notices they have the problem they >>cannot remember what they did to cause it. > > Brian: > > When I was in systems development we didn't require our users to always > provide a set of repeatable steps in order for us to take the ball and > run with it. I guess times have changed. > > -- > > Dennis Kowallek (LTools) > http://zippersoftware.com/ltools > http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
