It certainly would seem to me that it would make it much easier to fix a problem if the user could provide repeatable steps so that the programmers aren't chasing their tales. Definitely doesn't strike me as an unreasonable request in this day of limited staff and resources.
Ron Bernier Sent from my Blackberry ----- Original Message ----- From: Dennis M.Kowallek [mailto:[email protected]] Sent: Friday, January 21, 2011 02:22 PM To: [email protected] <[email protected]> Subject: Re: [LegacyUG] Phantom people - duplicated RINs On Fri, 21 Jan 2011 14:10:39 -0500, Brian/Support <[email protected]> wrote: >To enter a bug report we need a set of repeatable steps to reproduce the >problem. Usually by the time a user notices they have the problem they >cannot remember what they did to cause it. Brian: When I was in systems development we didn't require our users to always provide a set of repeatable steps in order for us to take the ball and run with it. I guess times have changed. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
