I give them the instructions that will normally correct their problem. It has to do with an embedded space that sometimes occurs in the URL address of the welcoming email that Legacy sends them. If they simply COPY and PASTE the URL to their Internet browser (instead of clicking), it will correct their problem in most cases, I have found. I know from personal experience as well.
Legacy support confirmed this to me several months ago, but has stated it has to do with a third-party software application, so they can't fix it permanently themselves. Of course, I always advise them to contact Legacy support directly if the COPY and PASTE does not work. But (Jim), in most cases, I have not found that their messages have been blocked by SPAM filters, but since that is a possibility, I will also suggest they check that just to be sure. Thanks for providing the additional information. Jerry - MerriamFamilyTree.org On 9/15/2011 12:03 PM, Tim Rosenlof wrote: > Hi Jerry ;-) > > I do not know what instructions you send them, I email them to tell them > to contact support@.... in the mean time read the archive to follow > along. If they wish to comment, they do so like as a regular post. > > Tim > > On 9/15/2011 8:34 AM, Jerry wrote: >> Hi Richard. I wrote to this person off-line and gave them possible >> instructions on how to fix the problem and to write to Legacy support if >> that does not work. Once again, whenever a message is received like >> this, it indicates the person can post, but not receive any messages in >> return, so what we have to do is to contact them off-line to give them >> instructions. What would be helpful if Legacy support would solicit a >> few volunteers from some of us to contact these persons and then we can >> take this problem off the list. >> >> Jerry - MerriamFamilyTree.org >> >> On 9/15/2011 1:59 AM, RICHARD SCHULTHIES wrote: >>> you are in. >>> Rich in LA CA >>> >>> --- On *Wed, 9/14/11, Robyn& Neville Davidson >>> /<[email protected]>/* wrote: >>> >>> >>> From: Robyn& Neville Davidson<[email protected]> >>> Subject: [LegacyUG] subscribe >>> To: [email protected] >>> Date: Wednesday, September 14, 2011, 8:22 PM >>> >>> > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
