Jerry, Up until March of this year, I worked for Millennia. That is the reason I asked. So I just wondered.
Tim Rosenlof On 9/15/2011 10:23 AM, Jerry wrote: > I give them the instructions that will normally correct their problem. > It has to do with an embedded space that sometimes occurs in the URL > address of the welcoming email that Legacy sends them. If they simply > COPY and PASTE the URL to their Internet browser (instead of clicking), > it will correct their problem in most cases, I have found. I know from > personal experience as well. > > Legacy support confirmed this to me several months ago, but has stated > it has to do with a third-party software application, so they can't fix > it permanently themselves. Of course, I always advise them to contact > Legacy support directly if the COPY and PASTE does not work. But (Jim), > in most cases, I have not found that their messages have been blocked by > SPAM filters, but since that is a possibility, I will also suggest they > check that just to be sure. Thanks for providing the additional > information. > > Jerry - MerriamFamilyTree.org > > On 9/15/2011 12:03 PM, Tim Rosenlof wrote: >> Hi Jerry ;-) >> >> I do not know what instructions you send them, I email them to tell them >> to contact support@.... in the mean time read the archive to follow >> along. If they wish to comment, they do so like as a regular post. >> >> Tim >> >> On 9/15/2011 8:34 AM, Jerry wrote: >>> Hi Richard. I wrote to this person off-line and gave them possible >>> instructions on how to fix the problem and to write to Legacy support if >>> that does not work. Once again, whenever a message is received like >>> this, it indicates the person can post, but not receive any messages in >>> return, so what we have to do is to contact them off-line to give them >>> instructions. What would be helpful if Legacy support would solicit a >>> few volunteers from some of us to contact these persons and then we can >>> take this problem off the list. >>> >>> Jerry - MerriamFamilyTree.org >>> >>> On 9/15/2011 1:59 AM, RICHARD SCHULTHIES wrote: >>>> you are in. >>>> Rich in LA CA >>>> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
