Oh, thanks Tim. You are probably an expert with Legacy, so I'm very glad to know you are following the list.
Jerry - MerriamFamilyTree.org On 9/15/2011 2:46 PM, Tim Rosenlof wrote: > Jerry, > > Up until March of this year, I worked for Millennia. That is the reason > I asked. So I just wondered. > > Tim Rosenlof > > On 9/15/2011 10:23 AM, Jerry wrote: >> I give them the instructions that will normally correct their problem. >> It has to do with an embedded space that sometimes occurs in the URL >> address of the welcoming email that Legacy sends them. If they simply >> COPY and PASTE the URL to their Internet browser (instead of clicking), >> it will correct their problem in most cases, I have found. I know from >> personal experience as well. >> >> Legacy support confirmed this to me several months ago, but has stated >> it has to do with a third-party software application, so they can't fix >> it permanently themselves. Of course, I always advise them to contact >> Legacy support directly if the COPY and PASTE does not work. But (Jim), >> in most cases, I have not found that their messages have been blocked by >> SPAM filters, but since that is a possibility, I will also suggest they >> check that just to be sure. Thanks for providing the additional >> information. >> >> Jerry - MerriamFamilyTree.org >> >> On 9/15/2011 12:03 PM, Tim Rosenlof wrote: >>> Hi Jerry ;-) >>> >>> I do not know what instructions you send them, I email them to tell them >>> to contact support@.... in the mean time read the archive to follow >>> along. If they wish to comment, they do so like as a regular post. >>> >>> Tim >>> >>> On 9/15/2011 8:34 AM, Jerry wrote: >>>> Hi Richard. I wrote to this person off-line and gave them possible >>>> instructions on how to fix the problem and to write to Legacy support if >>>> that does not work. Once again, whenever a message is received like >>>> this, it indicates the person can post, but not receive any messages in >>>> return, so what we have to do is to contact them off-line to give them >>>> instructions. What would be helpful if Legacy support would solicit a >>>> few volunteers from some of us to contact these persons and then we can >>>> take this problem off the list. >>>> >>>> Jerry - MerriamFamilyTree.org >>>> >>>> On 9/15/2011 1:59 AM, RICHARD SCHULTHIES wrote: >>>>> you are in. >>>>> Rich in LA CA >>>>> > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
