Thank you Brian, Constance, Charles and Mike. It took me a couple (or three) tries but I was finely able to download the full version and install. All is well once more.
Rita in South Carolina -----Original Message----- From: Brian/Support [mailto:[email protected]] Sent: Monday, March 26, 2012 12:07 PM To: [email protected] Subject: Re: [LegacyUG] Can't install update I do not know if you are trying to update using the update from the Web or the full version. I recommend you use the full update version and tell IE to save the installer file in a folder on your hard drive. I recommend using My Documents not the desktop since the icon for the installer and Legacy are the same, if both are on the desktop you can be confused over which one is the installation and which is the working program. Brian Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 26/03/2012 5:03 AM, Rita Lynn McKale wrote: > Hi, > > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy > wouldn't open and informed me to download from the website. I am attempting > to do that but I'm getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content > .IE5\1JJ6LJMP\Legacy7Setup[1].exe is not a valid Win32 application. > > What should I do? > > Thanks, > > Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
