On 6/17/2012 2:32 PM, Jenny M Benson wrote: > On 17/06/2012 20:48, Ellen wrote: >> Dear people: >> >> I am able to do many things on computers but I am at my wits end with >> these issues. >> >> 1) I am getting error messages about Error 3800. Somehow I cannot >> figure this out even though I looked at the website. I must be >> totally flustered because >> >> 2) I cannot get any reports to save or print from Legacy. It was >> saving everything in rt1 or rf1 and not rtf or pdf. >> >> I also got some erorr about a baptism file not being available so I >> did an update of Legacy. I was trying not to update till after our >> book is done, but relatives are trying to help proofread this massive >> series of books and I cannot get it working. I did check repair >> numbers of times and it still is not working. PLeeeeeeease help. >> When these error messages come up, the only option that I have that >> works is to quit Legacy. >> >> Now I have Error 3426 coming up too. > Are you using the latest verion of Legacy? If not, update. > > When you did Check & Repair was it finding any errors? If so, did you > correct the errors and repeat until none were found? If not, do that. > > Try exporting your family file to one with a new name and see if that > will run correctly. > > If that fails, try re-installing Legacy. (Make sure you keep your > family file and, for double safety's sake, a backup .)
I think your advice to try exporting then importing is great. That is what I would do if it was happening to me. Be careful not to export to a 5.5 standard because if you have SourceWriter, your sources will revert to basic. -- Tim Rosenlof Utah, USA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
