Ellen, Error 3265 also asks you to download the latest update form their site, you do not say that you have done this. Legacy2.dbm is connected with the Jet Engine btw. Rebooting is not good enough as it will not replace the DBM files. What did the error, or error log have to say re the baptism? It is also important that you follow Jennie's advice and keep running check/repair until you get a clean bill of health - ie. no error messages.
Ron Ferguson http://www.fergys.co.uk/ -----Original Message----- From: Ellen Sent: Sunday, June 17, 2012 10:12 PM To: [email protected] Subject: Re: [LegacyUG] Error 3800 and other problems I did check/repair and got an error about baptisms that I have no idea how to resolve. I did update to the latest version. I also loaded Legacy on my desktop by downloading the latest and put the file on there. I get the same problems and even more. Now I get Error 3800, 3024, and 3265. It told me to delete the .dbm files (in plural) so I did. Now it says that it cannot find the Legacy2.dbm file. Give me a break! I did reboot etc and no help. Ugh! Ellen On Jun 17, 2012, at 4:32 PM, Jenny M Benson wrote: > On 17/06/2012 20:48, Ellen wrote: >> Dear people: >> >> I am able to do many things on computers but I am at my wits end with >> these issues. >> >> 1) I am getting error messages about Error 3800. Somehow I cannot >> figure this out even though I looked at the website. I must be >> totally flustered because >> >> 2) I cannot get any reports to save or print from Legacy. It was >> saving everything in rt1 or rf1 and not rtf or pdf. >> >> I also got some erorr about a baptism file not being available so I >> did an update of Legacy. I was trying not to update till after our >> book is done, but relatives are trying to help proofread this massive >> series of books and I cannot get it working. I did check repair >> numbers of times and it still is not working. PLeeeeeeease help. >> When these error messages come up, the only option that I have that >> works is to quit Legacy. >> >> Now I have Error 3426 coming up too. > > Are you using the latest verion of Legacy? If not, update. > > When you did Check & Repair was it finding any errors? If so, did you > correct the errors and repeat until none were found? If not, do that. > > Try exporting your family file to one with a new name and see if that > will run correctly. > > If that fails, try re-installing Legacy. (Make sure you keep your > family file and, for double safety's sake, a backup .) > -- > Jenny M Benson > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
