-----Original Message----- From: Ellen Sent: Sunday, June 17, 2012 8:48 PM To: [email protected] Subject: Re: [LegacyUG] Error 3800 and other problems
Dear people: I am able to do many things on computers but I am at my wits end with these issues. 1) I am getting error messages about Error 3800. Somehow I cannot figure this out even though I looked at the website. I must be totally flustered because 2) I cannot get any reports to save or print from Legacy. It was saving everything in rt1 or rf1 and not rtf or pdf. I also got some erorr about a baptism file not being available so I did an update of Legacy. I was trying not to update till after our book is done, but relatives are trying to help proofread this massive series of books and I cannot get it working. I did check repair numbers of times and it still is not working. PLeeeeeeease help. When these error messages come up, the only option that I have that works is to quit Legacy. Now I have Error 3426 coming up too. Happy Father's Day to all the dads! Ellen Ellen, The errors are Access Errors and the first indicates a corrupt index in your files. The advice given by both Jenny and Tim is good, but I would also suggest that you look at the possibility of having to reinstall the Jet Engine - see Legacy Error 3800 and also their page on other numbers. I cannot be certain how to do this, or if it may be needed, as you do not say which PC and o/s you are using. It may be that you will will need to send your file to Legacy for them to sort out, if your file is corrupt then using another program is unlikely to sort it. Ron Ferguson http://www.fergys.co.uk/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
