A new computer is fun but I wouldn't start there unless there's other reasons. Just carry on with what's been suggested so far. --- JL Beeken JLog - simple computer technology for genealogists http://www.jgen.ws/jlog/
On 6/17/2012 2:28 PM, Ellen wrote: > Would a new computer help? Does it matter if it is 64 bit or 32 bit? > I also got a message to send the file to Ken@Legacy... > > Did the emails on printing reports deal with not being able to save reports > in .rtf and .pdf? That is another thing that I am dealing with. > > God bless, > Ellen > > On Jun 17, 2012, at 5:17 PM, Ellen wrote: > >> I have no idea how to export or what a 5.5 standard might be. >> God bless, >> Ellen >> >> On Jun 17, 2012, at 4:44 PM, Tim Rosenlof wrote: >> >>> On 6/17/2012 2:32 PM, Jenny M Benson wrote: >>>> On 17/06/2012 20:48, Ellen wrote: >>>>> Dear people: >>>>> >>>>> I am able to do many things on computers but I am at my wits end with > >>>>> these issues. >>>>> >>>>> 1) I am getting error messages about Error 3800. Somehow I cannot >>>>> figure this out even though I looked at the website. I must be >>>>> totally flustered because >>>>> >>>>> 2) I cannot get any reports to save or print from Legacy. It was >>>>> saving everything in rt1 or rf1 and not rtf or pdf. >>>>> >>>>> I also got some erorr about a baptism file not being available so I >>>>> did an update of Legacy. I was trying not to update till after our >>>>> book is done, but relatives are trying to help proofread this massive > >>>>> series of books and I cannot get it working. I did check repair >>>>> numbers of times and it still is not working. PLeeeeeeease help. >>>>> When these error messages come up, the only option that I have that >>>>> works is to quit Legacy. >>>>> >>>>> Now I have Error 3426 coming up too. >>>> Are you using the latest verion of Legacy? If not, update. >>>> >>>> When you did Check& Repair was it finding any errors? If so, did you > >>>> correct the errors and repeat until none were found? If not, do that. > >>>> >>>> Try exporting your family file to one with a new name and see if that >>>> will run correctly. >>>> >>>> If that fails, try re-installing Legacy. (Make sure you keep your >>>> family file and, for double safety's sake, a backup .) >>> >>> I think your advice to try exporting then importing is great. That is >>> what I would do if it was happening to me. Be careful not to export to a >>> 5.5 standard because if you have SourceWriter, your sources will revert > >>> to basic. >>> >>> -- >>> Tim Rosenlof >>> Utah, USA >>> >>> >>> >>> >>> >>> Legacy User Group guidelines: >>> http://www.LegacyFamilyTree.com/Etiquette.asp >>> Archived messages after Nov. 21 2009: >>> http://www.mail-archive.com/[email protected]/ >>> Archived messages from old mail server - before Nov. 21 2009: >>> http://www.mail-archive.com/[email protected]/ >>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >>> our blog (http://news.LegacyFamilyTree.com). >>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >>> >>> >> >> >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >> our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.2178 / Virus Database: 2433/5075 - Release Date: 06/17/12 > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
