Dede, Although the default location of the Legacy temp files are C:\Legacy\Temp you can change that location to a folder on your D drive if there is more space there. Go to Options > Customize > Locations and use the change button beside the temp files line to point to your D drive.
Brian Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 10/07/2012 05:31, Dede Holden wrote: > Jenny, > > I think you have identified my problem. I didn't realize that my C drive > was reaching capacity! > > Sherry, > > I checked everything you suggested. My Legacy program is on my C drive in > a separate folder named Legacy. I looked at the Program Files Folder just > to be sure and there is not a folder named Legacy there. My Legacy Data > and Multimedia Folders are on my D drive, but that is indicated on my > Locations tab. I've been running it this way for years. My temp files > location is the C drive, just as you said it should be. > > Now I am working on cleaning off my C drive. Hopefully this will be the > solution to my problem. > > Thanks so much to both of you. > > Dede > > On Mon, Jul 9, 2012 at 10:15 AM, Sherry/Support <[email protected] >> wrote: > >> Do you have Legacy installed to the default c:\Legacy folder? >> Windows7 won't let the program write ot the temp folder if you have >> Legacy installed to the Program Files folder. >> >> If you have Legacy installed correctly, go to Options > Customize > >> Locations and make sure the "Location of temporary files" shows >> c:\Legacy\Temp. If it doesn't click on the "Reset" button on the >> right of the field. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Sun, Jul 8, 2012 at 3:12 PM, Dede Holden <[email protected]> wrote: >>> I am having trouble with a multimedia backup. I have been using Legacy >> for >>> several years. I have the most recent update, 7.5.0.201. I am using >>> Windows 7. >>> >>> The data backup proceeds normally. The multimedia backup proceeds for >>> awhile and then stops and I receive this message: Backup Error 506: >> Cannot >>> write to Temp File. >>> >>> I have performed all the standard fixes. I have done the File >>> Maintenance/Check Repair/Compact File. I have rebooted the computer. I >>> have defragged. I have cleaned the registry. I have tried different >> backup >>> locations. I normally backup to an external hard drive. It shows 297GB >>> Capacity, used space 49.2GB and 248GB Free Space. I also tried backing >> up >>> to my computer hard drive. >>> >>> The backup stops on different files each time. >>> >>> I went to the archives and searched for anything related to this error >> and >>> cannot find anything. I also cannot find this Error number on the Legacy >>> List of Error messages. >>> >>> This problem started about 3 weeks ago. The only thing that has changed >>> since then is an update to my Norton 360. I even tried disabling the >>> firewall and doing the backup. Still the same problem. >>> >>> Has anyone else experienced this? Is there something I haven't tried? >>> >>> Thanks >>> Dede Holden >> >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and >> on our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> >> > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
