Thanks, Brian, for analyzing this problem for me, especially for checking my file on your computer. I'll find the reinstall details in the archives, do my backups and proceed when I have finished entering the details of the family whose papers were found in my mother's attic. I'll let you know how it all turns out, but don't hold your breath waiting to hear. No news is good news. Thanks again to everyone. Marnie
On 11/10/2012 8:31 PM, Brian L. Lightfoot wrote: > Let's review what we know: > 1. It takes 3 Alt-S presses which means it is not a mouse or mouse driver > problem. > 2. All other Windows programs behave normally > 3. Your file that you sent me works just fine on my machine so it is not a > problem with the family file. > > Therefore, your installation of Legacy is "hosed"...that is a highly > technical term which fits your situation perfectly. > > Probably a bad download when you updated from .201 to .208 the latest version > and the corruption was not caught during the download or install process. Or > maybe Jupiter is aligned with Mars. Who knows what went wrong. > > So, I'd say you most definitely need to un-install and then re-install > Legacy. Please make sure that you do not somehow delete all of the Legacy > folders along with your family files. Make sure you have a working backup > copy of each family file. And follow the recommendations for what type of > user files extensions you should keep. These are the files that hold all your > customization settings, etc. Search the archives for messages about this. I > thought this used to be in the FAQs on the company web site but I no longer > see it there (hint to Sherry - what to keep during a reinstall sounds like a > FAQ to me). > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
