Sherry, Sorry, I may have been sloppy in how I phrased what I'd done, and interchanged these terms upgrade and update. However, this is what I did : - When I migrated from 7.5 to 8, I did so by making the online payment to get a new customer number, and following the download link in the confirmation e-mail that came from Legacy Customer Service. That took me to the website, and the download happened from there, as it should. The problem I had with incorrect language file version happened immediately on launch after installation. - In order to update to the next build level, I did that from the Legacy Home Tab. The file version problem still manifested itself on launching. That's when I came to the mailing list for help. I'm sorry if I confused with my lack of clarity, but the process I followed was precisely the one advised. It wasn't a major problem ; I merely mention to Bryan that if someone has an installation problem, it does not follow that the user didn't follow the recommended process.
Alex > From: she...@legacyfamilytree.com > To: LegacyUserGroup@LegacyUsers.com > Subject: Re: [LegacyUG] Legacy 8 Upgrade and problems thereby > Date: Sat, 4 Jan 2014 07:46:29 -0800 > > Upgrade and update are two different things. > > You update a current version through the Updates section on the Legacy Home > tab. > > You upgrade by downloading the newer version from our website. Once > the newer version is installed, again you'll install updates for that > version through the Legacy Home tab. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Sat, Jan 4, 2014 at 7:36 AM, Alex MacPhee <alex_macp...@outlook.com> wrote: > >>I followed exactly what was recommended for the upgrade without any problem > > > > I also followed exactly the recommended upgrade process, which I've done > > ever since v5, specifically by loading the upgrade from within my registered > > copy of Legacy, and which is advertised as the preferred method for Legacy > > users. This time, I had a problem. Not a show-stopper, for sure, but enough > > to have me ask for advice on this list. I tried the re-installation process > > three times, as instructed, and each time, I had the same problem. It was > > resolved with kind help from others on this list, but it certainly didn't > > originate, for me at least, in any variation from the standard upgrade > > process. > > > > > > Alex > > > > > > ________________________________ > > From: brya...@slingshot.co.nz > > To: LegacyUserGroup@LegacyUsers.com > > Subject: [LegacyUG] Legacy 8 Upgrade and problems thereby > > Date: Sat, 4 Jan 2014 03:05:54 +0000 > > > > For the life of me I cannot understand why people want to interfere with the > > way programmers, more knowledgeable than us, have structured the download > > and upgrade process. If they don’t follow the recommendations, on their head > > be it. > > I followed exactly what was recommended for the upgrade without any problem, > > and then went on to discover the new program from there. > > To my mind individuals who follow their own whims in an upgrade deserve the > > difficulties they have generated. > > > > Bryan > > NZ > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
