On Sat, Jan 4, 2014 at 2:01 PM, hwedhlor <hwedh...@cox.net> wrote: > I can understand the need for lead time in producing a printed manual. I > can also understand that things change after a printed manual is produced. > Perhaps a better, or alternative way of providing the Legacy printed > reference manual would be for Millennia to use an on-demand publishing > service, such as Lulu. That way they could provide the publisher with > updates on a regular basis and customers purchasing a printed manual would > get the latest version when they buy. > > The PDF version of the Legacy reference manual should be constantly > updated along with the Help files. Those who purchased a PDF Legacy manual > should be provided with a means of downloading the latest version of the > PDF manual whenever it is updated, and at no cost to the customer. Updates > to the PDF manual could be provided to an on-demand publisher of the > printed version to keep that version in sync with the PDF version and the > Help files. > > I am a huge fan of Geoff Rasmussen's Legacy webinars, and have attended > almost every one of them. Although Geoff's book, "Unlocking Legacy 8" is > very useful and enjoyable to read, because it is patterned after the "Watch > Geoff Live" webinar presentations it is not well-suited for use as a easy > reference work because it lacks an index. One must be willing to read > through an entire chapter in search of a particular setting or partial > process. > > John Zimmerman > Mesa, AZ > > > On 04-Jan-14 8:25 AM, Randy Clark wrote: > > The manual was a waste of money as it's in the help file and there was no > way to know this in advance. > > Legacy/Millennia already provides free upgrades to their software - most of those free upgrades have been substantial updates to the software that many companies would have called a new version and charged customers for an update. Millennia has not done that. Updating the user manual every time there has been a change to the software could and would become an expensive undertaking for Millennia, yet you think that they should undertake this additional cost - free of charge to their customers. The help files are kept updated and I personally think that is sufficient.
I'd be curious to know what other software company/companies update their manual (whether printed or pdf) every time they have an update to their software. I am always amazed at how people have this mentality that a company has bottomless pockets and therefore being a customer entitles them to all the freebies they can get regardless of the cost to the company. Ron Bernier Woonsocket, RI Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
