I would not have had a hard time, since I received an email which included the password. But that does no good if the program will not accept the password as it was sent. I did a copy past to preclude typos. It just doesn't work.
Jane On 2/12/2014 4:04 PM, Dee wrote: > I had a hard time downloading it as well, due to the password requirement. > > > On Wed, Feb 12, 2014 at 12:57 PM, Arnold Sprague > <[email protected] <mailto:[email protected]>> wrote: > > Hi Wendy, > I would have to disagree with you on this matter. > Jane has a legitimate complaint that she is precluded from being able > to copy/paste her password to easily open a locked PDF file. Instead, > she is required to enter the password manually. > I have bumped up against this problem elsewhere and was told it was > the webmaster's decision. While I assume Legacy's webmaster did not > require this, someone did and I would be curious as to the rationale. > IMHO, it is not user friendly. > Take care, > Arnold > > > > At 01:24 PM 2/12/2014, you wrote: > >Hi Jane, > > > >I suggest you contact Legacy Support for assistance on this one. > >This is a situation where you've paid for something that others > >haven't, and I don't think it is appropriate to talk about passwords > >associated with it here. > > > >Kind Regards, > >Wendy > > > >Jane Sarles said the following on 13/02/2014 6:57 a.m.: > >> > >> > >>I am trying to open the copy of the manual that I downloaded. > When I > >>try, it asks for a password. I did a copy/paste of the password > I got > >>from the email that came with the password. The manual will not > open > >>for that password. > >> > >>What now? > >> > >>I am trying to learn about tagging so that I can do a report of a > >>particular line. It appears that tagging will allow me to do what I > >>wish, if only I can learn how from the manual. > >> > >>Thanks for any help. > >> > >>Jane Sarles > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook > (http://www.facebook.com/LegacyFamilyTree) and on our blog > (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
