Try copying from the email then pasting to a text editor like Notepad (in Windows) then copy from there and paste it again. Maybe copying from the email is picking up code and interfering with it working properly. This is what I always do for passwords or anything copied from an email. I had to do the password thing for my copy of the manual too without any problems. However, I pasted it to Notepad then recopied it again. If it still doesn't work, contact support. You may have a bad password or a zip file or both.
Bill Boswell From: Jane Sarles [mailto:[email protected]] Sent: Wednesday, February 12, 2014 4:53 PM To: [email protected] Subject: Re: [LegacyUG] Manual password I would not have had a hard time, since I received an email which included the password. But that does no good if the program will not accept the password as it was sent. I did a copy past to preclude typos. It just doesn't work. Jane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
