Did they discuss using smaller size photos? I've found that if you use high resolution pictures that it can hang. I recommend pictures no larger than 150-200 KB in file size.
On our website at http://legacyfamilytree.com/tipsMedia-Menu.asp, you'll find an extensive article on working with pictures in Legacy, The article can be access through the "Tips from the Experts" link in the Support section of the Legacy Home tab under the heading "Pictures, Sound and Video: Multimedia Files" Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Mar 31, 2014 at 1:03 AM, 2marion wimps <[email protected]> wrote: > Carl - don't know about Kirstin but I have two fairly new computers - both > fairly high end - and still have the problem - Support went through > everything but still couldn't find an answer. > > > > On 31 March 2014 09:47, Carl Cox <[email protected]> wrote: >> >> I had a problem with displaying graphics, so I bough a new computer with >> considerably more RAM. Turns out I didn't need all that extra, but that >> cured the problem. You have probably checked that, but in case you haven't I >> thought I would mention it. >> >> Carl >> >> >> > I have some files where trying to open the Media from the Media Gallery >> > is >> > proving a major problem. It is only the people with a larger amount of >> > photos - I can possibly open one person with their photos, but if I go >> > to a >> > second person or a third the Media Gallery just hangs and the only way >> > to >> > stop it is to close the whole programme down. >> > >> > Support has looked at my file and thought they had fixed it - we have >> > checked the CPU and used Legacy with no other programmes open but the >> > problems still remains - and is very frustrating. >> > >> > I was just wondering if there was any other user out there who is having >> > a >> > similar sort of problem? >> > >> > Marion Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
