Thank you Sherry - out of all of the discussions we went through (and they were extremely extensive and went over several weeks!) no one actually mentioned size of photos. I've had a look at the "problem" file as I call it and whilst some of the pics are fine some of them are over the size you suggest. I will read the article in full and then start to change the sizes of the photos (rather a long job methinks!!!) to see if that helps. Thank you for that. Marion
On 31 March 2014 20:37, Sherry/Support <[email protected]> wrote: > Did they discuss using smaller size photos? I've found that if you use > high resolution pictures that it can hang. I recommend pictures no > larger than 150-200 KB in file size. > > On our website at http://legacyfamilytree.com/tipsMedia-Menu.asp, > you'll find an extensive article on working with pictures in Legacy, > > The article can be access through the "Tips from the Experts" link in > the Support section of the Legacy Home tab under the heading > "Pictures, Sound and Video: Multimedia Files" > > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Mon, Mar 31, 2014 at 1:03 AM, 2marion wimps <[email protected]> wrote: > > Carl - don't know about Kirstin but I have two fairly new computers - > both > > fairly high end - and still have the problem - Support went through > > everything but still couldn't find an answer. > > > > > > > > On 31 March 2014 09:47, Carl Cox <[email protected]> wrote: > >> > >> I had a problem with displaying graphics, so I bough a new computer with > >> considerably more RAM. Turns out I didn't need all that extra, but that > >> cured the problem. You have probably checked that, but in case you > haven't I > >> thought I would mention it. > >> > >> Carl > >> > >> > >> > I have some files where trying to open the Media from the Media > Gallery > >> > is > >> > proving a major problem. It is only the people with a larger amount of > >> > photos - I can possibly open one person with their photos, but if I go > >> > to a > >> > second person or a third the Media Gallery just hangs and the only way > >> > to > >> > stop it is to close the whole programme down. > >> > > >> > Support has looked at my file and thought they had fixed it - we have > >> > checked the CPU and used Legacy with no other programmes open but the > >> > problems still remains - and is very frustrating. > >> > > >> > I was just wondering if there was any other user out there who is > having > >> > a > >> > similar sort of problem? > >> > > >> > Marion > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
