All, I stand chastized, and I apologize. I see Support personnel often replying to issues presented on the LUG, so that's where I first went with my issue.
Sorry, Gene On Tue, Jan 6, 2015 at 12:46 PM, Michele/Support < mich...@legacyfamilytree.com> wrote: > Brian, > > I appreciate this post. This is exactly what is happening. Gene also > sent a ticket in so we are working on it behind the scenes. Sometimes when > you think Support isn’t paying attention to the LUG list they really are. > One thing people don’t realize is that not all of the techs watch the list > and those that do only watch when they can. Our main job is answering the > support tickets that come in. The LUG list’s main purpose is so that > Legacy users can talk to each other answering questions about how the > program works, tips, tricks, hints etc. It isn’t a forum to handle > complicated tech support issues. > > > > Michele > > Technical Support > > mich...@legacyfamilytree.com > > www.legacyfamilytree.com > > > > *From:* Brian L. Lightfoot [mailto:br...@the-lightfoots.com] > *Sent:* Tuesday, January 6, 2015 1:12 PM > *To:* legacyusergroup@LegacyUsers.com > *Subject:* RE: [LegacyUG] Event "location" somehow got changed > > > > I would suspect that as we read these messages, several of Millenia’s > support people are banging away at their keyboards trying to see if they > can recreate the issue. If they can’t recreate the issue, then they’re > probably trying to figure out what user errors would cause the problem. > When one support persons thinks they’ve got it figured out, they’ll > probably forward the resolution to another support person to confirm the > problem and proposed solution. So let’s give them some time and see what > happens. > > > > Brian in CA > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://support.legacyfamilytree.com > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
