Thank you for your help! Sent from Outlook
On Fri, May 22, 2015 at 8:09 AM -0700, "Brian/Support" <[email protected]> wrote: No it would not, it would only cause extra work to have someone answer you on the ticket system. I have entered the problem report to have this fixed based on this report. While entering the problem report I did find a problem that was entered. It was based on one of your messages to the LUG in 2013 but that was on a different problem. Brian Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com On 22/05/2015 8:56 AM, lio . wrote: > Thanks! It is important to me, so I'm sure I would have reported it. But it's > been so long I honestly can't remember :) > Would another report in the ticket system help speed a fix to be created? > Thanks for checking it out. > _____________________________ > From: Brian/Support <[email protected]> > Sent: Friday, May 22, 2015 8:22 AM > Subject: Re: [LegacyUG] Source Detail Comments - not keeping formatting > To: <[email protected]> > > Yes I can duplicate it but I searched for problem reports by you in our > ticket system using your email address. > > If you reported it you did not use this email address because I found no > reports from that address. > > Brian > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > On 22/05/2015 7:18 AM, lio . wrote: > > Hi Brian: are you able to duplicate my issue (as per below)? > > Thanks! > > > > Sent from Outlook > > > > > > On Tue, May 19, 2015 at 5:25 PM -0700, "lio ." > <[email protected]> wrote: > > Hi Brian: > > > > These are the steps I am following: > > > > Under ASSIGNED SOURCES: > > Click EDIT DETAIL > > Click TEXT/COMMENTS > > Type a message in the "ENTER ANY COMMENTS ABOUT THIS CITATION (OPTIONAL)" > box > > Format the citation by using the Formatting Buttons on the left side. > > Click SAVE > > > > Now click EDIT DETAIL > > Click TEXT/COMMENTS > > > > And all your formatting is gone! > > > > Yes the bug was reported through the Legacy Home Tab. > > > > Thanks for your direction, > > > > leo > > > > > >> From: [email protected] > >> To: [email protected] > >> Subject: Re: [LegacyUG] Source Detail Comments - not keeping formatting > >> Date: Thu, 14 May 2015 11:13:27 -0400 > >> > >> What type of formatting are you talking about. The issue I found relates > >> to the way the comments display format codes around text versus the > >> actual format when included in reports. There is no indication that > >> bold, underline, italic or superscript format were lost. That issue on > >> display format of source comments is still outstanding and the > >> programmers never provide any estimate of when a particular issue will > >> be fixed. > >> > >> Did you submit your problem report via the report a problem link on the > >> Legacy home tab or via the same link on our web site? There is no > >> guarantee that something reported to the LUG will be recorded in our > >> problem tracking system and passed to the programmers. I sometimes test > >> a reported problem and record it in our tracking system but the only way > >> to ensure your problem will be investigated is to report it on our web > site. > >> > >> Brian > >> Customer Support > >> Millennia Corporation > >> [email protected] > >> http://www.LegacyFamilyTree.com > >> > >> > >> On 12/05/2015 5:29 PM, lio . wrote: > >>> After a almost a year away I am back to working on my family tree. Back > in June 2014 I reported that reopening a source detail loses any formatting > in the Source Detail Comments. I have downloaded the most recent version > v8.0.0.473, and am noticing (almost a year later) it is still happening.I > must admit it is frustrating losing and having to correct my formatting every > time I open a previously created source. Is this still on the "to be fixed > list" or was it dropped? I could not find anything in the Archives. Is there > a timeline for correcting it? A year already seems sufficient time.Thanks,Leo > >>> > >>> Thanks for your direction, > >>> > >>> leo Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
