Jay and others,
Legacy 9 has no more problems than Legacy 8. There have been some bug
fixes in 9 that have not been fixed in 8.
Yes there are some bugs in Legacy 9 new features though not that many -
certainly nothing like the bugs that were in Legacy 8 new features when
first released.
Perhaps you are confused by user error issues.
In the code shared with Legacy 8 there are less bugs in Legacy 9.
Jill,
there was a problem with clicking Add a child after the Creators Update
of Windows 10. The fixes to that caused some other problems. Most of
these have been fixed in both Legacy 8 and 9. Remaining ones will only
be fixed in Legacy 9.
If you update to the latest version of Legacy 8 you should be fine. You
may find right click menus sometimes jump a bit rather than selecting
your choice. Selecting it again and it works.
Cathy
Sherry <mailto:[email protected]>
Tuesday, 29 August 2017 2:21 AM
v8 is available, along with all other previous versions at
http://support.legacyfamilytree.com/article/AA-00899
Sherry
On Mon, Aug 28, 2017 at 10:52 AM, J.M. "Jay" Ingalls
J.M. "Jay" Ingalls <mailto:[email protected]>
Tuesday, 29 August 2017 1:52 AM
Jill,
Do a system virus check and clean first to see if that helps.
Have you done all the updates to version 8?
You can uninstall Legacy 8 and re-install it if version 8 is available
on the web site. You will not lose data. But, do a full backup of data
media to an external hard drive or thumb drive first!
Legacy 9 still has problems, so I do not recommend changing to version
9 until you need it for some reason.
Jay
On 8/28/2017 12:31 PM, [email protected] wrote:
[email protected] <mailto:[email protected]>
Tuesday, 29 August 2017 1:31 AM
Thank you for your reply. I have Legacy8 Deluxe Edition. I didn't
actually see the help index, which I've now discovered. It's when I
click on Tech Support that a new web page opens but nothing loads, it
just remains blank.
I've closed Legacy and rebooted my computer several times and I've
opened different family trees, and they all have the same problem.
I normally add children by clicking on "Click to add a child" which no
longer works. However, I've since discovered the Add key in the bar
across the top and that does work, so I guess my problem is resolved.
Jill
--
Regards, Jill
Mary Leek <mailto:[email protected]>
Tuesday, 29 August 2017 12:11 AM
If this were me, the first thing I would do is to close Legacy down
and then reboot my computer. Sometimes doing this will set things
right. If Legacy will close properly, then this shouldn’t cause a
problem and might help.
If you can close Legacy, you might try rebooting first and then report
back.
When you say none of the options in the Help button work, only open
blank web pages. Do you mean when you click one of the menu items such
as Tech Support, Request Feature, Legacy Home Page, Download update,
etc. that you get a blank web page?
What happens when you click on Help Index?
Also please say what version of Legacy and what version of Windows you
are using.
Mary
*From:*LegacyUserGroup
[mailto:[email protected]] *On Behalf Of
*[email protected]
*Sent:* Monday, August 28, 2017 7:31 AM
*To:* [email protected]
*Subject:* [LegacyUG] Locked software
Hello
I'm not sure what's happened to my Legacy software. None of the
options in the "help" button work, they just open a blank web page. I
can't add a child as neither left or right mouse clicks work at all.
Please can someone explain what I need to do. Any advice would be
appreciated.
Many thanks,
--
Regards, Jill
--
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