Many thanks to everyone for all of the advice which as helped a great deal.
Jill On Tue, Aug 29, 2017 at 6:39 AM, Cathy Pinner <[email protected]> wrote: > Jay and others, > Legacy 9 has no more problems than Legacy 8. There have been some bug > fixes in 9 that have not been fixed in 8. > Yes there are some bugs in Legacy 9 new features though not that many - > certainly nothing like the bugs that were in Legacy 8 new features when > first released. > Perhaps you are confused by user error issues. > > In the code shared with Legacy 8 there are less bugs in Legacy 9. > > Jill, > there was a problem with clicking Add a child after the Creators Update of > Windows 10. The fixes to that caused some other problems. Most of these > have been fixed in both Legacy 8 and 9. Remaining ones will only be fixed > in Legacy 9. > If you update to the latest version of Legacy 8 you should be fine. You > may find right click menus sometimes jump a bit rather than selecting your > choice. Selecting it again and it works. > > Cathy > > > Sherry <mailto:[email protected]> >> Tuesday, 29 August 2017 2:21 AM >> v8 is available, along with all other previous versions at >> http://support.legacyfamilytree.com/article/AA-00899 >> >> Sherry >> >> On Mon, Aug 28, 2017 at 10:52 AM, J.M. "Jay" Ingalls >> >> J.M. "Jay" Ingalls <mailto:[email protected]> >> Tuesday, 29 August 2017 1:52 AM >> >> Jill, >> >> Do a system virus check and clean first to see if that helps. >> >> Have you done all the updates to version 8? >> >> You can uninstall Legacy 8 and re-install it if version 8 is available on >> the web site. You will not lose data. But, do a full backup of data media >> to an external hard drive or thumb drive first! >> >> Legacy 9 still has problems, so I do not recommend changing to version 9 >> until you need it for some reason. >> >> Jay >> >> >> On 8/28/2017 12:31 PM, [email protected] wrote: >> >> [email protected] <mailto:[email protected]> >> Tuesday, 29 August 2017 1:31 AM >> Thank you for your reply. I have Legacy8 Deluxe Edition. I didn't >> actually see the help index, which I've now discovered. It's when I click >> on Tech Support that a new web page opens but nothing loads, it just >> remains blank. >> >> I've closed Legacy and rebooted my computer several times and I've opened >> different family trees, and they all have the same problem. >> >> I normally add children by clicking on "Click to add a child" which no >> longer works. However, I've since discovered the Add key in the bar across >> the top and that does work, so I guess my problem is resolved. >> >> Jill >> >> >> >> >> -- >> Regards, Jill >> Mary Leek <mailto:[email protected]> >> Tuesday, 29 August 2017 12:11 AM >> >> If this were me, the first thing I would do is to close Legacy down and >> then reboot my computer. Sometimes doing this will set things right. If >> Legacy will close properly, then this shouldn’t cause a problem and might >> help. >> >> If you can close Legacy, you might try rebooting first and then report >> back. >> >> When you say none of the options in the Help button work, only open blank >> web pages. Do you mean when you click one of the menu items such as Tech >> Support, Request Feature, Legacy Home Page, Download update, etc. that you >> get a blank web page? >> >> What happens when you click on Help Index? >> >> Also please say what version of Legacy and what version of Windows you >> are using. >> >> Mary >> >> *From:*LegacyUserGroup [mailto:[email protected]] >> *On Behalf Of *[email protected] >> *Sent:* Monday, August 28, 2017 7:31 AM >> *To:* [email protected] >> *Subject:* [LegacyUG] Locked software >> >> Hello >> >> I'm not sure what's happened to my Legacy software. None of the options >> in the "help" button work, they just open a blank web page. I can't add a >> child as neither left or right mouse clicks work at all. >> >> Please can someone explain what I need to do. Any advice would be >> appreciated. >> >> Many thanks, >> >> -- >> >> Regards, Jill >> >> > > -- > > LegacyUserGroup mailing list > [email protected] > To manage your subscription and unsubscribe http://legacyusers.com/mailman > /listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/[email protected]/ > -- Regards, Jill
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