Cathy, am I mistaken or is she using "save as" instead of "backup"? Whenever I close a session after adding new information, I click on the "Exit Legacy" button and it always asks me if I want to back up my data. The default is my C drive and I do save it there. However, I reopen Legacy, insert my external hard drive, click on the "backup" button, change the drive to which I want to save my data, then follow the instruction that I get on screen. I have never had a problem with saving my information.
Roberta On Tue, Aug 17, 2021 at 11:03 PM Cathy Pinner <genea...@gmail.com> wrote: > Cindy, > You can't expect the Restore a backup feature to work when you don't use > the Backup feature. > > What file are you saving to your external drives and how? If you are > overwriting your previous saved file on those drives, then you only have > one generation of a type of backup. You should have at least 10 of your > data backups though many of us keep some going back months and years. > > If you are only copying over the <your family filename>.fdb, it's not a > full backup of your family file which is made up of a number of > different files - though it will have all the data. > > Use the backup process. File > Backup File OR Backup on exit at least > for your data. I don't use the Legacy Media Backup routine as I back > that up with the rest of my computer data. Also I keep it in Dropbox so > there's already a copy off my computer as well as on it in the Dropbox > folder. > > Cathy > > Cindy Custer <mailto:custerc...@comcast.net> > > Wednesday, 18 August 2021 10:48 > > Every time I update anything, I save a file (not zipped) to a USB > > flash drive AND I also save it (not zipped) to an external 1TB Western > > Digital storage drive. > > > > However, when I try to restore my C: drive Legacy database > > (...\Documents\Legacy Family Tree\Data\...) using either one of those > > it doesn't work because the Restore File function is apparently > > only looking for zipped files. > > > > -----Original Message----- > > From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On > > Behalf Of Cathy Pinner > > Sent: Tuesday, August 17, 2021 9:32 PM > > To: Legacy User Group <legacyusergroup@legacyusers.com> > > Subject: Re: [LegacyUG] Problems with Backup > > > > Cindy, > > Here are the Support articles on your errors. > > > > > http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html > > > > > http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html > > > > It's a bit strange to get either of these if you are backing up to > > your computer hard drive as you indicate. > > The default location for backups is ...\Documents\Legacy Family > > Tree\Data\ folder but that's because it's a folder Legacy created so > > knows about. You should backup to an external drive or to a folder > > that syncs to the cloud - like a Dropbox folder or Google Drive or > > OneDrive. > > > > To use the backup data zip, you don't unzip it yourself. You use File > > > Restore File in Legacy and it does the unzipping as part of the > process. > > > > Cathy > > > > > > > > > > > > Cathy Pinner <mailto:genea...@gmail.com> > > Wednesday, 18 August 2021 09:32 > > Cindy, > > Here are the Support articles on your errors. > > > > > http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages-Problems/Error-503-Backup-problem.html > > > > > > > http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages-Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html > > > > > > It's a bit strange to get either of these if you are backing up to > > your computer hard drive as you indicate. > > The default location for backups is ...\Documents\Legacy Family > > Tree\Data\ folder but that's because it's a folder Legacy created so > > knows about. You should backup to an external drive or to a folder > > that syncs to the cloud - like a Dropbox folder or Google Drive or > > OneDrive. > > > > To use the backup data zip, you don't unzip it yourself. You use File > > > Restore File in Legacy and it does the unzipping as part of the > > process. > > > > Cathy > > > > > > > > > > Cindy Custer <mailto:custerc...@comcast.net> > > Wednesday, 18 August 2021 05:08 > > > > For some reason, my backups have stopped working. When I try to backup > > I receive either a 503 or a 508 error message > > > > telling me that the system cannot Access the .zip files. I have my > > backup locations set as C:User\/myname/\Documents\Legacy > > > > Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip > > AND C:User\/myname/\Documents\Legacy > > > > Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM-media.zip > > > > I opened the last file that I saved to my USB flash drive (K:) to try > > and backup on my C: drive. The latest backup (zip) files showing > > > > In my C: drive are dated 8-11-2021. > > > > I tried to do a restore from the unzipped K: drive, but the unzipped > > files don’t show when I use the Restore icon in Legacy software. > > > > I obviously don’t understand how the files are relating to each other. > > What should I do now? > > > > Basically I want to get the unzipped file from my K: USB flash drive > > resident onto my C: Legacy 9 software so that I can create a > > > > Zipped backup file and be able to proceed backing up future changes. > > I have 1057 individual names in my database. I am using > > > > Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit > > version 2004 (May 2020 update) > > > > custerc...@comcast.net <mailto:custerc...@comcast.net> > > > > I > > > > > > > > ------------------------------------------------------------------------ > > Avast logo <https://www.avast.com/antivirus> > > > > This email has been checked for viruses by Avast antivirus software. > > www.avast.com <https://www.avast.com/antivirus> > > > > > > <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > > > > > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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