Cathy, thank you so much for teaching me that which I used to know but have forgotten. Years ago a person I will say was my mentor in all this taught me about the "Save As" and that is what I have done ever since and it has worked for me, by simply renaming my file with the same name and adding the current date. I have about 8 different Legacy files and this has worked, but I understand what you are saying. Now I can't fix this file with the error, and it is too large to send to support, as they have offered to fix it for me if I can do that.
Support also sent me a link to an online program to use to send large files, but I am in my 80s and have a struggle with reading all that I would have to do to understand to proceed, like an "old dog" who doesn't want to learn new tricks. Thank you again for taking the time to teach me the right way. I think I will take one of my smaller files to go back and relearn how to back up and in the meantime, I will not use the file that doesn't work and go back to the same file that I used at an earlier day. I may have lost recent information that I put into the recent one, but I think that's OK this time. Barbara -----Original Message----- From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of Cathy Pinner Sent: Tuesday, August 17, 2021 9:01 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Problems with Backup Cindy, You can't expect the Restore a backup feature to work when you don't use the Backup feature. What file are you saving to your external drives and how? If you are overwriting your previous saved file on those drives, then you only have one generation of a type of backup. You should have at least 10 of your data backups though many of us keep some going back months and years. If you are only copying over the <your family filename>.fdb, it's not a full backup of your family file which is made up of a number of different files - though it will have all the data. Use the backup process. File > Backup File OR Backup on exit at least for your data. I don't use the Legacy Media Backup routine as I back that up with the rest of my computer data. Also I keep it in Dropbox so there's already a copy off my computer as well as on it in the Dropbox folder. Cathy > Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 > 10:48 Every time I update anything, I save a file (not zipped) to a > USB flash drive AND I also save it (not zipped) to an external 1TB > Western Digital storage drive. > > However, when I try to restore my C: drive Legacy database > (...\Documents\Legacy Family Tree\Data\...) using either one of those > it doesn't work because the Restore File function is apparently only > looking for zipped files. > > -----Original Message----- > From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On > Behalf Of Cathy Pinner > Sent: Tuesday, August 17, 2021 9:32 PM > To: Legacy User Group <legacyusergroup@legacyusers.com> > Subject: Re: [LegacyUG] Problems with Backup > > Cindy, > Here are the Support articles on your errors. > > http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages > -Problems/Error-503-Backup-problem.html > > http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages > -Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html > > It's a bit strange to get either of these if you are backing up to > your computer hard drive as you indicate. > The default location for backups is ...\Documents\Legacy Family > Tree\Data\ folder but that's because it's a folder Legacy created so > knows about. You should backup to an external drive or to a folder > that syncs to the cloud - like a Dropbox folder or Google Drive or > OneDrive. > > To use the backup data zip, you don't unzip it yourself. You use File > > Restore File in Legacy and it does the unzipping as part of the process. > > Cathy > > > > > > Cathy Pinner <mailto:genea...@gmail.com> Wednesday, 18 August 2021 > 09:32 Cindy, Here are the Support articles on your errors. > > http://support.legacyfamilytree.com/article/AA-00261/11/Error-Messages > -Problems/Error-503-Backup-problem.html > > > http://support.legacyfamilytree.com/article/AA-00271/11/Error-Messages > -Problems/Error-508-Cannot-move-temporary-file-to-target-zip-file.html > > > It's a bit strange to get either of these if you are backing up to > your computer hard drive as you indicate. > The default location for backups is ...\Documents\Legacy Family > Tree\Data\ folder but that's because it's a folder Legacy created so > knows about. You should backup to an external drive or to a folder > that syncs to the cloud - like a Dropbox folder or Google Drive or > OneDrive. > > To use the backup data zip, you don't unzip it yourself. You use File > > Restore File in Legacy and it does the unzipping as part of the > process. > > Cathy > > > > > Cindy Custer <mailto:custerc...@comcast.net> Wednesday, 18 August 2021 > 05:08 > > For some reason, my backups have stopped working. When I try to backup > I receive either a 503 or a 508 error message > > telling me that the system cannot Access the .zip files. I have my > backup locations set as C:User\/myname/\Documents\Legacy > > Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 PM.zip > AND C:User\/myname/\Documents\Legacy > > Family Tree\Data\/database name\/8-17-2021-2021-8-17 4.51.27 > PM-media.zip > > I opened the last file that I saved to my USB flash drive (K:) to try > and backup on my C: drive. The latest backup (zip) files showing > > In my C: drive are dated 8-11-2021. > > I tried to do a restore from the unzipped K: drive, but the unzipped > files don’t show when I use the Restore icon in Legacy software. > > I obviously don’t understand how the files are relating to each other. > What should I do now? > > Basically I want to get the unzipped file from my K: USB flash drive > resident onto my C: Legacy 9 software so that I can create a > > Zipped backup file and be able to proceed backing up future changes. I > have 1057 individual names in my database. I am using > > Legacy 9 version 9.0.0.182 and I am running Microsoft 10 Pro 64bit > version 2004 (May 2020 update) > > custerc...@comcast.net <mailto:custerc...@comcast.net> > > I > > > > ------------------------------------------------------------------------ > Avast logo <https://www.avast.com/antivirus> > > This email has been checked for viruses by Avast antivirus software. > www.avast.com <https://www.avast.com/antivirus> > > > <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > > -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
