https://bugs.documentfoundation.org/show_bug.cgi?id=144902
--- Comment #12 from [email protected] --- (In reply to Mike Kaganski from comment #11) > (In reply to ywupub from comment #10) > > I got the dump by Procdump, but there are 3 processes of soffice.bin and > > soffice.exe respectively, I don't know which one is the right one, so I made > > dump for all of them, please check the attachments. > > Thank you very much for your effort! > Unfortunately, all three don't have a useful information in them. > Possibly it was because those processes were snapshotted not at the moment > when the crash happened. > > 0. Please use LibreOffice 7.2.1 if possible. You may use a portable version > for that, if that would be more comfortable (not requiring you to uninstall > 7.1.5). > > 1. Make sure that no soffice.bin processes run (kill them all before running > LibreOffice to get the trace). This will also automatically remove all > soffice.exe processes (but the latter are not interesting). > > 2. Run LibreOffice. Do not yet open Calc or Impress; or at least do not > attempt actions that cause the crash. > > 3. Run ProcMon using the command line: > > > procdump64.exe -e soffice.bin > > 4. Switch to LibreOffice, and proceed with the action that causes the crash. > > Hopefully this would produce the minidump exactly at the point that is > interesting to us. > > Thank you again! Thank you, I deinstalled libreoffice 7.1.5, deleted all the user profile, installed libreoffice 7.2.1, then use the method you told, but unfortunately I can't get the dump files. For the crash of impress, when the crash happened, the impress window got close immediately. For the crash of Calc, when the crash happened, the Calc window got no response anymore, but no the close. The procdump printed some messages and attached following, hope it can do some help. ---Impress--- Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. d:\Procdump>procdump64.exe -e soffice.bin ProcDump v10.11 - Sysinternals process dump utility Copyright (C) 2009-2021 Mark Russinovich and Andrew Richards Sysinternals - www.sysinternals.com Process: soffice.bin (4080) Process image: C:\Program Files\LibreOffice\program\soffice.bin CPU threshold: n/a Performance counter: n/a Commit threshold: n/a Threshold seconds: n/a Hung window check: Disabled Log debug strings: Disabled Exception monitor: Unhandled Exception filter: [Includes] * [Excludes] Terminate monitor: Disabled Cloning type: Disabled Concurrent limit: n/a Avoid outage: n/a Number of dumps: 1 Dump folder: d:\Procdump\ Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS Queue to WER: Disabled Kill after dump: Disabled Press Ctrl-C to end monitoring without terminating the process. [20:03:35] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:37] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:37] Exception: 406D1388 [20:03:37] Exception: 406D1388 [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:38] Exception: E06D7363.msc [20:03:38] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:38] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:38] Exception: E06D7363.msc [20:03:38] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: 406D1388 [20:03:38] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:38] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:39] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:39] Exception: E06D7363.msc [20:03:39] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:03:40] Exception: 406D1388 [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVUnknownPropertyException@beans@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVSAXException@sax@xml@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVSAXException@sax@xml@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:40] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVSAXException@sax@xml@star@sun@com@@ [20:03:40] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:41] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:41] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:41] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:41] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:41] Exception: 406D1388 [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:41] Exception: E06D7363.msc [20:03:41] Exception: E06D7363.?AVDAVException@webdav_ucp@@ [20:03:41] Exception: E06D7363.?AVInteractiveNetworkReadException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.msc [20:03:41] Exception: E06D7363.?AVInteractiveNetworkReadException@ucb@star@sun@c om@@ [20:03:41] Exception: E06D7363.msc [20:03:41] Exception: E06D7363.?AVInteractiveNetworkReadException@ucb@star@sun@c om@@ [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:41] Exception: 406D1388 [20:03:42] Exception: 406D1388 [20:03:42] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:42] Exception: E06D7363.?AVIllegalArgumentException@lang@star@sun@com@@ [20:03:42] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:42] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:03:42] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:03:42] Exception: 406D1388 [20:03:42] Exception: E06D7363.?AVNoSuchElementException@container@star@sun@com@ @ [20:03:43] Exception: E06D7363.?AVbad_alloc@std@@ [20:03:44] The process has exited. [20:03:44] Dump count not reached. ---Calc--- Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. d:\Procdump>procdump64.exe -e soffice.bin ProcDump v10.11 - Sysinternals process dump utility Copyright (C) 2009-2021 Mark Russinovich and Andrew Richards Sysinternals - www.sysinternals.com Process: soffice.bin (3236) Process image: C:\Program Files\LibreOffice\program\soffice.bin CPU threshold: n/a Performance counter: n/a Commit threshold: n/a Threshold seconds: n/a Hung window check: Disabled Log debug strings: Disabled Exception monitor: Unhandled Exception filter: [Includes] * [Excludes] Terminate monitor: Disabled Cloning type: Disabled Concurrent limit: n/a Avoid outage: n/a Number of dumps: 1 Dump folder: d:\Procdump\ Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS Queue to WER: Disabled Kill after dump: Disabled Press Ctrl-C to end monitoring without terminating the process. [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: 406D1388 [20:07:30] Exception: 406D1388 [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: 406D1388 [20:07:30] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.msc [20:07:30] Exception: E06D7363.?AVIOException@io@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVInteractiveAugmentedIOException@ucb@star@sun@c om@@ [20:07:30] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVXPathException@xpath@xml@star@sun@com@@ [20:07:30] Exception: E06D7363.?AVContentCreationException@ucb@star@sun@com@@ [20:07:32] Exception: E06D7363.?AVNoSuchElementException@container@star@sun@com@ @ [20:07:32] Exception: E06D7363.?AVNoSuchElementException@container@star@sun@com@ @ [20:07:32] Exception: E06D7363.?AVNoSuchElementException@container@star@sun@com@ @ [20:07:32] Exception: E06D7363.?AVRuntimeException@uno@star@sun@com@@ [20:07:32] Exception: E06D7363.?AVbad_alloc@std@@ [20:07:51] The process has exited. [20:07:51] Dump count not reached. -- You are receiving this mail because: You are the assignee for the bug.
