Date: Wed, 11 Oct 2000 17:44:31 -0500
From: "Dan Ridenhour" <[EMAIL PROTECTED]>
Subject: Re: Dynamism Libretto 1100v Offer - Buyer Beware!
-----Original Message-----
From: Fong, Elena <[EMAIL PROTECTED]>
To: Libretto <[EMAIL PROTECTED]>
Date: Wednesday, October 11, 2000 3:56 PM
Subject: RE: Dynamism Libretto 1100v Offer - Buyer Beware!
>Date: Wed, 11 Oct 2000 13:54:30 -0700
>From: "Fong, Elena" <[EMAIL PROTECTED]>
>Subject: RE: Dynamism Libretto 1100v Offer - Buyer Beware!
>
>I just wanted to add that I recently bid on Ebay for the 1100V demos that
>Dynamism had up for sale. I checked who outbid me & guess what... All the
>emails which were changed originated from a dynamism.com email address. so
>they outbid me hoping I & others would bid higher... This is unethical but
>I never complained about it... But I am now adding it to this because they
>seem to be disreputable..
If this is true, its unlikely they will have things for auction on ebay for
long... the tactic
is called shilling and is a banning offense according to the ebay reps.
Dan
[EMAIL PROTECTED]
>
>
>> ----------
>> From: Stacey Tenen[SMTP:[EMAIL PROTECTED]]
>> Sent: Wednesday, October 11, 2000 1:50 PM
>> To: Libretto
>> Subject: Dynamism Libretto 1100v Offer - Buyer Beware!
>>
>> Hello Folks - I'm usually very quiet about such things, but I thought I
>> would relate my experience with Dynamism before anyone goes off half
>> cocked
>> and buys from them:
>> I purchased by 1100v from Dynamism in August and I've had some really
>> severe
>> problems, not only with the machine, but Dynamism's service and customer
>> service. Shortly after I purchased the machine, I began getting the
>> dreaded
>> 'Error Writing to Drive C' blue screen. This was cutting it very close to
>> a
>> trip that I needed the Libretto for, so instead of RMA'ing the machine to
>> Japan, I asked Dynamism to replace the drive with a new 20GB - and once I
>> returned and had the time, I'd have them ship the machine to Japan. Well,
>> the machine came back in short order - and with a new aesthetic feature;
a
>>
>> large gouge in the beautiful battery. I immediately called them to notify
>> them of the defect and request a new battery. I was bounced from person
to
>>
>> person in the company until one person said they'd investigate and call
me
>>
>> back. After not receiving a return phone call for two days, I called in
>> and
>> was told that the technicians claimed that they didn't cause the damage
>> (Imagine that!) and that they don't issue RMAs for cosmetic damage. This
>> really didn't sit well with me, and I pushed the issue with Darius (the
>> rep
>> that sold me the machine). He promised me an RMA for the battery. One
>> month
>> later - still no RMA for that battery and I have called every so often to
>> request the RMA again. Each time I call (and Darius isn't available), my
>> request seems to be dealt with as if it is the first time I've called
>> (frustrating!).
>>
>> Even the new drive is suffering the blue-screen error, and after two
weeks
>>
>> of requesting an RMA to send the machine to Japan - I just received it
>> yesterday. It needs to be said that I did all of the diagnostic work and
>> investigation on the error I was getting - Dynamism tech support didn't
>> seem
>> to be terribly interested in helping, nor in working with me towards a
>> solution.
>>
>> Moral? Well, I bought from Dynamism for two reasons... the price was
>> right,
>> and their reputation was excellent. The price still is good, but their
>> reputation, in my eyes, has really taken a huge hit. I hate to think I'm
>> the
>> exception here, but just consider my experience before putting any more
>> money into their pockets. I do have to say that Darius Mikrut, the sales
>> rep
>> who sold me the machine, when he has been available, has been helpful
with
>>
>> all but the technical issues.
>>
>> I'm not writing this to put Dynamism out of business, but it is my
>> intention
>> to make sure you all know what could be your experience if you invest
>> hard-earned bucks with Dynamism. If you have any questions or would like
>> additional details, please drop me a line via email.
>>
>> Warmest Regards,
>> Stacey Tenen
>> IT Director
>> University of Miami
>> College of Arts and Sciences
>>
>>
>>
>>
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