Date: Tue, 12 Jun 2001 15:57 +0000
From: [EMAIL PROTECTED]
Subject: Microsoft could not resolve my problem!
This is a posting from a desperate man....
Some of you here might recall I recently formatted and reinstalled Windows on my
Libretto 100... as far as I know I installed Win95 back without problems.
The reason I was forced to do this was the MS outlook 2000 program that I installed
previously was reporting illegal operations on some functions and did not synchronise
my contacts on my HP Jornada properly...
Could not work out which <unknown module> the invalid transaction was occurring in so
a re-format ensued.
On install of Outlook to the Libretto this time all worked fine... then for no
apparent reason after a few weeks the old problems returned. The problem is even
exhibited in <safe mode> and with McAfee AV disabled. I decided to get the plastic out
and register the problem with Microsoft Assisted Support (�45 + VAT!!) and.... they
colnclude they do not understand why the program is doing this. They suggested I
refomat and reinstall windows again as a final suggestion.
I ony have minimal software on my Libretto - when I first installed McAfee VirusScan
Outlook was working, when I installed ZoneAlarm (firewall) - it was also working. The
ONLY modification I recall doing before the problem showed itself again was install a
fax program - but as I stated - the problem exists in safe mode and besides I have
subsequently uninstalled the PhoneTools program and makes no change.
If anyone has any suggestions as to where I should look on my system for potential
source of problem - please advise... I am not confident that going through a reinstall
will permanently resolve the issue.
... another thought - over the weeks since reinstalling windows I downloaded various
Win95 security patches including the DUN1.3 upgrade at various intervals - also the
Y2K update etc.... I cannot believe any of these would have caused the problem - I
viewed them as essential updates for my system (all were downloaded from the Microsoft
Win 95 Downloads site).
GW
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