Date: Wed, 13 Jun 2001 02:28 +0000
From: [EMAIL PROTECTED]
Subject: RE: Microsoft could not resolve my problem!
Firstly my drive is not partitioned.
Secondly I would like to install Win98SE but got the impression it was far too
complicated and resorted to the easier route. Maybe if someone can literally give an
idiot's guide to re-formatting and installing Win98 (assuming I go buy a Win98SE cd
rom from somewhere) and advise how I sort the other issues out such as the utilities
and other Libretto setting-up issues I would take the plunge (for example I have NEVER
been into my system bios before - so the more simplistic explanations the better...
also I am not experienced with MSDOS commands).
If I can get an authoritative answer here I promise I will find a way of printing it
off and keeping it as a permanent reference - i.e. not do what I did when I was in a
complete panic when reinstalling Win95 and lost all of the postings that you kind
folks sent me before.
George
P.S. I cannot believe how hopeless Microsoft's Assisted Support are... one phone call
(which I made at my expense... yes it was a long phone call at national rate) - some
basic checking of Outlook program files and 5 days later they concluded they could not
resolve the problem... then had the nerve to try to charge me �45 + VAT. I made an
issue of it and got a refund but overall I am deeply disappointed - my perception of
Microsoft as the font of all knowledge regards their own products was obviously deeply
misguided.
----Original Message-----
>From: "Steven Lagerweij" <[EMAIL PROTECTED]>
>To: Libretto <[EMAIL PROTECTED]>
>Subject: RE: Microsoft could not resolve my problem!
>Reply-To: Libretto <[EMAIL PROTECTED]>
>Date: 12 June 2001 6:27 PM
>
>Date: Tue, 12 Jun 2001 19:21:53 +0200
>From: "Steven Lagerweij" <[EMAIL PROTECTED]>
>Subject: RE: Microsoft could not resolve my problem!
>
>Hi,
>
>I cannot help you solve the problem you are having, but in the case you are
>trying a reinstall I suggest you use something like ghost or drive image to
>store a exact copy of the windows partition on another partition (assuming
>you can boot from floppy and you partitioned the drive). So you can repeat
>the basic installation and make clones when you have verified that
>everything works ok. All in the hope that you can catch the bad piece of
>software (it does look like that) and move back a step in a matter of a few
>minutes...
>
>
>Also...why not run win98 (se)? Ok, it's more resource consuming, but also
>more up-to-date
>
>Good Luck...
>
>steven
>
>-----Original Message-----
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
>Sent: dinsdag 12 juni 2001 18:27
>To: Libretto
>Subject: Microsoft could not resolve my problem!
>
>
>Date: Tue, 12 Jun 2001 15:57 +0000
>From: [EMAIL PROTECTED]
>Subject: Microsoft could not resolve my problem!
>
>This is a posting from a desperate man....
>
>Some of you here might recall I recently formatted and reinstalled Windows
>on my Libretto 100... as far as I know I installed Win95 back without
>problems.
>
>The reason I was forced to do this was the MS outlook 2000 program that I
>installed previously was reporting illegal operations on some functions and
>did not synchronise my contacts on my HP Jornada properly...
>
>Could not work out which <unknown module> the invalid transaction was
>occurring in so a re-format ensued.
>
>On install of Outlook to the Libretto this time all worked fine... then for
>no apparent reason after a few weeks the old problems returned. The problem
>is even exhibited in <safe mode> and with McAfee AV disabled. I decided to
>get the plastic out and register the problem with Microsoft Assisted Support
>(�45 + VAT!!) and.... they colnclude they do not understand why the program
>is doing this. They suggested I refomat and reinstall windows again as a
>final suggestion.
>
>I ony have minimal software on my Libretto - when I first installed McAfee
>VirusScan Outlook was working, when I installed ZoneAlarm (firewall) - it
>was also working. The ONLY modification I recall doing before the problem
>showed itself again was install a fax program - but as I stated - the
>problem exists in safe mode and besides I have subsequently uninstalled the
>PhoneTools program and makes no change.
>
>If anyone has any suggestions as to where I should look on my system for
>potential source of problem - please advise... I am not confident that going
>through a reinstall will permanently resolve the issue.
>
>... another thought - over the weeks since reinstalling windows I downloaded
>various Win95 security patches including the DUN1.3 upgrade at various
>intervals - also the Y2K update etc.... I cannot believe any of these would
>have caused the problem - I viewed them as essential updates for my system
>(all were downloaded from the Microsoft Win 95 Downloads site).
>
>GW
>
>
>
>
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