relevant portions of a mail send to the [EMAIL PROTECTED]
being posted on the list because of the specific nature of
the complaint
<snipped off>
I had registered as a subscriber with your service and done so
on the date of commercial commencement of the same in our district......
<snipped off>
After getting through, I had to configure fetchmail in my linux box
to check the mail, well I was bluffed, it was showing some sort of
errors. After searching through a bucketfull of websites and
howtos, I found that this was because your POP server was not
100% POP3 Compatiable. .....
<snipped off>
I called up the customer support to tell this and they had the sauce
to tell me that they cannot support Linux or any other OS other than
M$ Window$, well this means that your startup kit will cost a user
1500-2500 for the supporting OS and 400 for the kit, summing up
to 1900-2900 for the starters account of 30 hours. Well this is
absurd and preposterous, forcing us to use one OS.
I restrained from making any comments till now to keep my cool, but
after having the opportunity to have a heart to heart talk with one
of your (dont ask me who) personnel in the northern part of Kerala,
I got so agitated that I am posting this to the linux-india groups
too. He had the sauce to argue to me that even VSNL or Satyam do
not provide Linux support, well I asked him to log on to
www.chn.vsnl.net.in and check out the installation faqs, they
have a detailed description about how to interface kpp and fetchmail
with VSNL.
Also your CD cover *does not specify* that the minimum requiremet is
a Windows 95/98 capable machine. Is this what we users should
expect from a top notch company like DSL with back up from a reputed
parent like Sterling?. If you can support only one OS tell the
people that you can do only that.
<snipped off>
what do you ppl think of this ? flame me directly at [[EMAIL PROTECTED]]
and
put subject "flames" such that i can filter those and read at leasure
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