I did try calling back. No luck. My issue was that the fan speed seemed too high (3300RPM) when the temp reading was only about 22C. I wanted to know if this was normal. I also wanted to know why the fan control feature seem to be missing on this platform. To me, these were "hardware" questions, but I was still denied support once they heard me say "CentOS".
Perhaps Dell support in Europe is more tolerant than US? I don't know... B > -----Original Message----- > From: linux-poweredge-boun...@lists.us.dell.com [mailto:linux- > poweredge-boun...@lists.us.dell.com] On Behalf Of John Hodrien > Sent: Friday, July 17, 2009 12:48 AM > Cc: linux-poweredge@lists.us.dell.com > Subject: RE: CentOS 4.x and OMSA 6.1 - Update breaks IPMI --FIXED > > On Fri, 17 Jul 2009, Bond Masuda wrote: > > > I don't know about that. I was denied technical support because I was > > running CentOS. I called support on a brand new server (PE2900III) to > > ask about the fan speed control, which seemed lacking. The support > > person asked what OS I was running and when I mentioned CentOS, they > > refused to help me any further until I installed RHEL or some other > > supported OS. > > > > I think those actions speak loudly what their policy is towards > CentOS. > > Pretty dumb if you ask me, considering the install base of CentOS is > > growing very fast among many businesses I deal with. > > I'd try phoning back and seeing if you got the same response off the > next > person. If so, looks like you might find it easier responding with > "RHEL". > > I think my normal response to that question is "RHEL derivative", > although > I've only ever used Dell support for hardware failure issues, so as > long as > you can sort out running any of the diagnostics that they want, it's > fine. > > jh > > _______________________________________________ > Linux-PowerEdge mailing list > Linux-PowerEdge@lists.us.dell.com > https://lists.us.dell.com/mailman/listinfo/linux-poweredge > Please read the FAQ at http://lists.us.dell.com/faq _______________________________________________ Linux-PowerEdge mailing list Linux-PowerEdge@lists.us.dell.com https://lists.us.dell.com/mailman/listinfo/linux-poweredge Please read the FAQ at http://lists.us.dell.com/faq
