-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Thu, 17 Oct 2002, Yuri de Groot wrote:
> I have worked in several call centres where both text-based (in a telnet > window) and gui based apps were used. Many CSRs(1) find the text based > apps easier to use then these fancy gui apps. (In most cases the gui > apps were/are front ends to a SAP based customer database). Now you're in my area of expertise...the difference between making a UI easily learnable, and making a good UI for expert users. You're right, but not because of text vs GUI. Expert users prefer an interface where they don't have to take their hands of the keyboard. This is mainly because expert users know where each key is (I can save in emacs using [ctrl]-x [ctrl]-s without looking. To use a file-menu and the mouse I have to look where the mouse cursor is and move it to the menu, then find the right thing on the menu, etc (this is even worse with those bloody awful Microsoft menus that change each time I use them). Hmm. I might stop here before I go too deep into psychology... However, I never want to be an expert user at installing Linux where I can install Debian with my eyes shut (although I almost am now). The majority of users are going to install software once. An easily learnable interface is what you want...and you're stuck with a GUI. tim http://www.cosc.canterbury.ac.nz/~tnw13 Quidquid latine dictum sit, altum viditur. -----BEGIN PGP SIGNATURE----- Version: PGPfreeware 5.0i for non-commercial use Comment: Made with pgp4pine 1.75-6 Charset: noconv iQA/AwUBPa3OgwccL5A6x/wfEQIaHQCguPCoWXQ6nXoERkBx2yV5dZ4QDYgAn37a YiyrbkFF8JHqOBB6I5x6Aji8 =Kjfc -----END PGP SIGNATURE-----
