Robert Fisher wrote: > On Monday 27 August 2007 11:15 pm, alanw wrote: > > >> But I'd be interested to know how anyone on this list rates TelstraClear's >> broadband, either paradise.net or clear.net. >> > > Helpdesk response is slow - IMHO > I've been with Paradise (TCL) for years - nothing humble about my feedback on their incredibly poor helpdesk response times, 45 minutes or longer in the queue being my experience. At least they were good at predicting how long the wait time would be.
Have experienced a couple of occasions where their mail servers became overloaded and it took some days to sort. That was hugely inconvenient given my reliance on email, reminding me that there is little guarantee about such service. My answer lies in using my own domain and addresses though I'm not convinced I can get better reliability via this route, at least I would no longer be tied to a particular ISP. It is cost issues that stop me doing so. Worst experience I had was earlier this year with continually dropping ADSL connection, a port reset eventually solved this problem, all hassles experienced in resolving this were actually Telecom issues, all techs I spoke to at TCL knew what they were talking about, the frustrations were all related to paragraph 1. I have a 10GB plan, one gig doesn't get you much when you have a teenage daughter . . . Cheers, Roger
