IM<HO you need to change your script to do a traceroute when you get a
fail so that the location of the fault can be seen.
NZNOG is the place to go to find someone more helpful.
But really, you need to log a fault ticket with the helpdesk first and
then ask for it to be esculated past level one. You need to ask to
speak to the team leader.
HTH
Cheers Don
Chris AKA personthingy wrote:
Seems cable modem land isn't what it used to be with help-desk suggesting that
as i only have 13 cable modem reboots in my history, that there isn't any
real connectivity issue, and failing to see why regular drops in connectivity
might be a problem, or that they might happen without cable modem reboots
being done to fix the issue.
We're running a script that pings paradise.net.nz every minute, and reports
the result as either OK or FAIL on a log that can be viewed here.
http://www.something.net.nz/img/server/pinglog
Of course the concept of a log that showed without question the exact times of
the otherwise denied faults went down like a cup of cold stuff with the
help-desk person who really seemed to just want me to go away..
So as i'm sure i'm not alone with this dropout, i feel it would be good to get
telstras more capable techs to see that there is a problem, or better still,
actually fix it (whatever it is)
Any ideas who to hassle?
--
Don Gould
2/59 Peverel Street, Riccarton, Christchurch, New Zealand
Phone: +64 3 348 7235 - Mobile: +64 21 114 0699
www.thinkdesignprint.co.nz
