I've emailed your "@team.telstra....." address There's a message on your answer phone too. Seems you left work by the time i returned from my work :(
~~~~~~~~~~~~~~~~~~~~ On Monday 05 November 2007 22:03, you wrote: Hi If you have the ticket number send that (or the account number). I'm still happy to send it to the transition team, it my end up there anyway but I can get it there faster. I have them lined up and they are expecting to have a look. We are working to improve the service that we provide and I don't think that our helpdesk should force users to ping the gateway every minute for two days to prove they have a problem. I'm really keen to us this as an example because this is the sort of thing we are trying to get better at. Regards Graeme Kiyoto-Ward Chris AKA personthingy wrote: > Sorry, i did read it/them this morning, but i had to go play in the park > across the road all day.. > > I'm a roadie, and we are setting up for a wee gathering under the name > of "Southern Amp", it's using all of the AMI (Jade) stadium ground.. Should > be fun, it is for us :) > > For reference, the fault is worse now than it was, so i risked a another 19 > minute wait to talk to the help desk, got someone a bit more helpful than i > got on the first call, and have a ticket number now. > > The fact i logged the fault with a script that pings my gateway (203.97.119.1) > and paradise.net.nz and then reports my ability to (not)see the world meant i > could quote downtime at the help staff. This seemed to make a huge amount of > difference.. It could not be denied that the fault was real :) > > Unfortunately i'll be playing roadie in the park across the road all this > week, so we probably won't have it sorted till sometime next. > > I pity the poor people who use the chatroom hosted from my house! > > > > ~~~~~~~~~~~~~~~~~~~~ > On Monday 05 November 2007 16:55, [EMAIL PROTECTED] wrote: > Hi > > I have sent a couple of responses to 'personthingylinux-list- > [EMAIL PROTECTED]'. I work for TelstraClear and I have one of the people > on > our transmission team who will look into this. > > I need some contact details so that we can identify your connection. If you > call me on 03 982 6844 or e-mail me at work > ([EMAIL PROTECTED]) and provide your phone and > account > number we will get the problem looked at. > > I will also raise this with the Contact Centre to make sure these types of > calls are better managed in future. > > Regards > > Graeme Kiyoto-Ward > 03 982 6844 > > Quoting Michael Fincham <[EMAIL PROTECTED]>: > > > Don Gould wrote: > > > NZNOG is the place to go to find someone more helpful. > > > > > > > NZNOG isn't really the right place for customers to complain... you're > > likely to be flamed to a small crisp if you try ;) > > > > -- > > -Michael Fincham > > Unleash Technology Solutions > > www.unleash.co.nz > > Phone: 0800 750 250 > > Mobile: 027 666 4482 > > > > > > -- Is there really a need for a signature?
