My issue was an aneometer.. that spelled right... a hurricane removed the top wind thingy from the mast. I called SH trying to figure out a way to replace it..or a source to purchase an aftermarket one that would keep my older one working. I was told in no uncertain terms that the product was no longer available and that even if it was, they were not interested in servicing it and so on.. To replace was around $500 or something. This was back in 2003. From that point on I refused to have any of thier products aboard, the same with Raymarine. OTOH... Raritan was simply awesome in helping me figure out the year my old electric head model was. That guy must have spent an hour with me on the phone.. Same with guy at Pacific Seacraft. He had worked at the old Ericson factory. As much as I dislike Garmin for its proprietary software. Thier customer service rocks.
On Mon, Jun 22, 2009 at 8:20 AM, Steve Weinstein <[email protected]>wrote: > I'm surprised you had issues with Standard Horizon, 'bella. My > experience has been that they have the best customer service in the > business. There's a guy out there, Tim Johnson, who has been way more than > helpful with any SH issues I've ever had. Hydro-Therapy, my old boat, had > all SH instruments and I had a bunch of issues with their AWI. Tim kept > sending me different parts (usually the masthead transducer) until we got > the instrument working correctly. Never a charge. > > Recently, with Captiva, I removed the PO's VHF with an older RAM (no > Lat/Lon readings for the DSC) and installed my old original VHF radio and > RAM mike off of Hydro-Therapy. When I ran a radio check the base station > came through 5x5 but there was a loud hum emanating from the RAM when I > transmitted on it. I spoke to Tim and he suggested it could be the cable > between the base down below and the RAM plug at the pedestal (interference > from the engine or something) OR the mike could have gone south on me. He > said send it in and they'd take a look at it. > > Long story short, I called them two weeks after I shipped them the mike and > Tim said it was a problem with the mike itself (one of the electronic > components), they repaired it, and it had already been shipped back to me. > When I asked how they could do that since I hadn't given them a credit card, > he said to not worry about it. They "like to take care" of their customers! > And this was an 8 yr old RAM mike!!!! > > > It seemed so unusual for a vendor - especially a marine vendor!! - to have > that level customer service that I wrote a laudatory email to Practical > Sailor for their "Where Credit is Due" section. I haven't a clue whether > it'll get published but I felt better for having written it. > > Raymarine? Now THERE I agree with you wholeheartedly !! Captiva came with > all Raymarine instruments and I had bunches of issues and questions about > upgrades, etc., and had numerous occasions to call for help. Once you get > past the phone gatekeeper (they've always be nice and sympathetic) but their > tech people always seem to have an attitude... like "why are you > bothering me"!! > > > Steve Weinstein > S/V CAPTIVA > 1997 Hunter 376, Hull #376 > Sailing out of Oyster Bay, NY > > All outgoing mail protected by VIPRE A/V > > > > ----- Original Message ----- > *From:* 'bella <[email protected]> > *To:* [email protected] > *Sent:* Sunday, June 21, 2009 11:01 PM > *Subject:* Re: [Liveaboard] Test - Anyone There? > > Thanks another company to avoid... like raymarine refusing to help me with > the older chartplotter on an previous boat.. and standard horizon.. > > I am here... just bought a boat out of storage and have been removing piles > of rusted anchor chain... it is amazing what brillo pads do after 15yrs... > > On Sun, Jun 21, 2009 at 10:00 PM, Philip R. McGovern < > [email protected]> wrote: > >> OK, maybe this will start a discussion: Sunshine came with a PUR 35 (now >> Katadyn) powered water maker. I'm guessing the watermaker is about 10 years >> old and I'd like to resurrect it if possible. I know very little about its >> history but I did run it a couple of times as a test while we were on the >> boat. The pump pumps and water comes out, but the pump leaks a little (I >> think new seals should fix that) and the water tasted OK to me but it tested >> off the scale. Our little Walmart water tester showed 999 parts per million >> and blinking, so my co-captain is not happy with the output. >> >> My PO told me that he had used the watermaker but I don't know much about >> how -- or whether - he maintained it. I'm hoping that the membrane is still >> usable because, if it isn't, I'll probably not spend the money on a new one. >> >> I took the watermaker off the boat and brought it home, thinking I would >> replace the seals and see about the membrane. I then discovered that it is >> a 24 volt model and had been installed on a 12 volt boat. Don't ask me >> why. >> >> I called Katadyn and tried to talk to a tech person but was told by a >> rather snippy woman that they were too busy fixing things to take phone >> calls and that she would have to relay any questions I have to them and she >> would call me back with the answer -- kind of like talking to a doctor >> through a nurse. I asked her to relay several questions but the only one >> that she saw fit to answer was the one about the voltage mis-match. She >> told me that the tech told her that the pump would run, which I already >> knew, but that the motor would wear out a lot sooner and that it may already >> be on its last legs. This made me even less excited about investing in a >> new membrane. >> >> My question, FINALLY: Is there a cheap and simple gadget that I >> can install in order to convert the 12 volts going to the pump into the 24 >> volts that his watermaker seems to want -- maybe some sort of transformer? >> >> Also, if anyone knows of a way to test the membrane to see it it's usable, >> that you be very helpful as well. That was one of my other questions that >> the snippy woman at Katadyn saw fit to ignore. >> >> Many thanks for any help you can provide. >> >> Phil McGovern >> s/v Sunshine >> PDQ 36 >> >> >> >> On Sun, Jun 21, 2009 at 5:16 PM, Stephen Petri <[email protected]>wrote: >> >>> Haven't seen a post in days. >>> >>> -- >>> Stephen Petri >>> S/V Witchcraft, Ranger 33 No. 161 >>> http://www.teamwitchcraft.com >>> >>> _______________________________________________ >>> Liveaboard mailing list >>> [email protected] >>> To adjust your membership settings over the web >>> http://www.liveaboardnow.org/mailman/listinfo/liveaboard >>> To subscribe send an email to [email protected] >>> >>> To unsubscribe send an email to [email protected] >>> The archives are at http://www.liveaboardnow.org/pipermail/liveaboard/ >>> >>> To search the archives >>> http://www.mail-archive.com/[email protected] >>> >>> The Mailman Users Guide can be found here >>> http://www.gnu.org/software/mailman/mailman-member/index.html >>> >> >> >> _______________________________________________ >> Liveaboard mailing list >> [email protected] >> To adjust your membership settings over the web >> http://www.liveaboardnow.org/mailman/listinfo/liveaboard >> To subscribe send an email to [email protected] >> >> To unsubscribe send an email to [email protected] >> The archives are at http://www.liveaboardnow.org/pipermail/liveaboard/ >> >> To search the archives >> http://www.mail-archive.com/[email protected] >> >> The Mailman Users Guide can be found here >> http://www.gnu.org/software/mailman/mailman-member/index.html >> > > ------------------------------ > > _______________________________________________ > Liveaboard mailing list > [email protected] > To adjust your membership settings over the web > http://www.liveaboardnow.org/mailman/listinfo/liveaboard > To subscribe send an email to [email protected] > > To unsubscribe send an email to [email protected] > The archives are at http://www.liveaboardnow.org/pipermail/liveaboard/ > > To search the archives > http://www.mail-archive.com/[email protected] > > The Mailman Users Guide can be found here > http://www.gnu.org/software/mailman/mailman-member/index.html > > > _______________________________________________ > Liveaboard mailing list > [email protected] > To adjust your membership settings over the web > http://www.liveaboardnow.org/mailman/listinfo/liveaboard > To subscribe send an email to [email protected] > > To unsubscribe send an email to [email protected] > The archives are at http://www.liveaboardnow.org/pipermail/liveaboard/ > > To search the archives > http://www.mail-archive.com/[email protected] > > The Mailman Users Guide can be found here > http://www.gnu.org/software/mailman/mailman-member/index.html >
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