On Sat, Oct 10, 2009 at 05:16:06AM -0400, [email protected] wrote: > > TO: ALL CONCERNED > FROM: S/V BANDERSNATCH > SUBJ: KISS Wind Generator Repair
[...] > Owners of these machines may opt to correct these shortcomings at their > convenience rather than wait until failure. Simply tying down the > thermoswitches should prevent the wire fractures. Prevention of the > presumed failure of the quick connect I had in my portside unit will > require more work. Perhaps removing the shrink wrap, disconnecting all the > quick connects, application of Kopper Kote (like Never Seeze for electrical > connections) to the mating surfaces, reconnection, reinstallation of shrink > wrap and then tying down will do the trick. > > > As they say: Do it right or do it over... Really nice analysis and follow-through, Norm; great job. I hope you've CC'd the KISS people on this - whether they display any actual interest in your write-up would be a great diagnostic measure of how much they care about building a quality product. On a similar issue of quality, and with regard to the Nature's Head writeup that I mentioned here quite a while ago, NH has proven to be an absolutely top-notch company that does indeed care about the quality of their product. Not only did the owner of the company write a detailed answer/rebuttal to my original critique (anyone interested in the exchange, please see http://okopnik.com/head.html), they actually offered to send us a replacement unit, at their own cost - they've made a few improvements that should help with the issues we've had. As it happens, one of their dealers is in Oriental, NC, where we happen to be anchored at the moment, and his wife is driving down to the docks tomorrow to exchange our unit for the new one. That's what I'd call excellent customer service. -- * Ben Okopnik * Editor-in-Chief, Linux Gazette * http://LinuxGazette.NET * _______________________________________________ Liveaboard mailing list [email protected] To adjust your membership settings over the web http://www.liveaboardnow.org/mailman/listinfo/liveaboard To subscribe send an email to [email protected] To unsubscribe send an email to [email protected] The archives are at http://www.liveaboardnow.org/pipermail/liveaboard/ To search the archives http://www.mail-archive.com/[email protected] The Mailman Users Guide can be found here http://www.gnu.org/software/mailman/mailman-member/index.html
