On Fri, Jan 26, 2001 at 11:40:13AM -0600, Elaine -HFB- Ashton wrote:
> *>Oh, agreed entirely. The key thing is that nobody _expects_ a professional
> *>support service, so they're less disappointed when it doesn't happen.
> I don't think this is true for the great majority of software end-users
> out there. They expect documentation and some sort of answer/FAQ whatnot
> to their questions and those that don't have the bare minimum will
> probably fail in the public arena.

Can anyone point to actual studies of the "we took some end users, and
found they wanted FOO amounts of documentation". And, for completeness,
"we took some end users, looked at what they were actually using, and
then looked at how much documentation was available for those products"?


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