Mike, I don't want to fault Insight for everything. They actually have
been quite responsive to my calls. Just these last two weeks when they
apparently had a lot of their telephone numbers changed and sent this
blasted e-mail to download something to make them more effective, and
then it turned out the upgrade was not for OSX -Panther users after
all, - (my call had been about that angle-) they must have screwed up
somewhere. When I Iost the signal etc, a few months ago, they came
right away, did trouble shooting, changed my modem, changed a bunch of
wire, climbed up the pole, checked that my signal was rather
borderline, promised ( just promised) to do some boosting , but did
work at least three hours and did not charge anything. Since then
things went fine until this last episode. The problem with their tech
support had always been that they don't have but one or two Mac people
and always assume you are using Explorer and Outlook Express.
Marta
Heinzelm?nnchenk?nigin a.D.
On Jul 13, 2004, at 20:17, Mike Watkins wrote:
> Frank,
>
> I have never used Insight for my computer... they annoy me enough as
> my cable TV provider. I find getting through to anyone can be
> extremely frustrating at times. I do use BellSouth DSL, and have never
> had any problems with their service. My downloads are fast, and always
> work fine. I haven't timed it for awhile; last time I did it was way
> up there in speed... I'm happy. The only thing I don't like is paying
> my monthly bill for it... guess there has to be a catch somewhere.
>
> Mike
>
>
> On Monday, July 12, 2004, at 10:29 PM, Frank Hammitt wrote:
>
>> My own experience is similar to yours. Very slow downloads (similar
>> to a dial-up connection) on both small and larger files. A speed test
>> indicated a reasonable 1.8 to 2.3 MBPS (I can?t see how that it is
>> accurate) but in reality, all web pages are loading slowly. I feel
>> something is afoot with the the broadband supplier. I had a better
>> connection in a north central Mexico Hampton Inn last week.
>>
>> An inquiry call to Insight Broadband yielded a 26 minute wait that
>> terminated in me hanging up before they responded. At least I didn?t
>> have to listen to the inane babbling of Bob Sokoler (sp) and Terry
>> Minor encouraging me to sign up for more services.
>>
>> How are those of you on DSL faring? I am considering a switch.
>>
>> FH
>> ?
>> On 7/12/04 9:42 PM, "Bill Rising" <brising at Louisville.edu> wrote:
>>
>> Hey Folks,
>>
>> I'm sitting here trying to learn some Good Stuff while listening to
>> music from my computer at work (via the nice, old iTunes 4.0). For the
>> first time I can remember, the stream is choppy enough that the music
>> is interrupted every, oh, 10 seconds, max. Really *&^$)(*&^! annoying.
>>
>> I logged into the machine at work, and saw that it is running its
>> usual
>> processes. Nothing nasty.
>>
>> I went to download a file via sftp (secure file transfer protocol),
>> and
>> saw that the transfer rate was a measly 25KB/sec. It normally is
>> roughly 330KB/sec. I checked again, and it was down to 15KB/sec. (B
>> for
>> Byte, not b for bit) This is really pitiful - no wonder iTunes was
>> choking.
>>
>> I went and downloaded some game from versiontracker (something big
>> enough to be able to measure the time), and found that I was getting
>> about 100KB/sec.
>>
>> Anyone know any tricks for trying to find out where the slowdown might
>> be?
>>
>> Bill
>>
>>
>>
>> | The next meeting of the Louisville Computer Society will
>> | be July 27. The LCS Web page is <http://www.kymac.org>.
>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu>
>> | List Web page: <http://erdos.math.louisville.edu/macgroup>
>>
>>
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