Dear Hen,
FWIW, SLYN Systems has been open 7 days a week since 1985.  I literally
take calls those days and only 1 day a year don't take any calls at all.
Only if I leave the country (which is rare-once every several years) do I
not call forward to my cell.
And I'm up till about 4 am most nights.  Can you tell I'm not married? 
;-)
Of course, the down side of this is that I don't drag my lazy rear end
out much before 10 am if I don't have to and that we are mostly PC. 
Working out of my home (getting out of bed and automatically being at
work) has been wonderful for 18 years now.
For me to send out a technician on a weekday, weekend, night or day or
even holiday, doesn't change our cost ($40 an hour thru 12/31) as long as
someone is available.
More power to Ward and gang though for having retail space!
Plus, I didn't realize Jerry Abramson worked at MacTown?!
Regards,

Jeff Slyn, Owner
SLYN Systems & Peripherals
(502) 426-5469
serving Kentuckiana clients 7 days a week since 1985!


On Wed, 22 Oct 2003 17:15:59 -0400 (EDT) Henri Yandell
<bayard at generationjava.com> writes:
> 
> 
> On Wed, 22 Oct 2003, Ward Oldham wrote:
> 
> > Now the reality check.
> >
> > Anyone know how many employees we have?
> > Including the Mayor and myself, we have 6.  Surprised?
> 
> Yeah, you should lay some off. Overstaffed ;)
> 
> On the reality check, I assume that at least 1 person from MacTown 
> goes to
> the meetings, if not more. A reality check there is that you go as 
> a
> representative of MacTown and not as an Apple-techie. An assumption, 
> but I
> imagine it's very hard not to bring work into such a situation.
> 
> So why not just save yourself the drive, and also have the ability 
> to put
> money in the till. Basically you're already doing the more hours in 
> this
> instance.
> 
> On the original hours grumble, it's not longer hours but the wrong 
> hours
> that I'm grumbling about. Most small computer shops have the same 
> problem
> [Computer Outlet on Hurstborne does]. Your hours mostly match the 
> hours
> in which people work, so the only business you might get is someone 
> buying
> for their company or someone at lunch.
> 
> Comp Outlet are especially painful here as they open at 9:30, and 
> yet I've
> had to wait longer than that to get in. A pain when I'm already late 
> to
> work just to get in the door.
> 
> MacTown are open on Saturday morning. I don't know about others, 
> but
> that's not a lively time for my wife and I. Our shopping occurs in 
> the
> afternoon and we usually head passed MacTown an hour after closing. 
> We
> represent only 2 potential customers, but the internet lets us be 
> loud and
> state unhappiness :)
> 
> The obvious solution to this is something every shop knew about 30 
> years
> ago [I assume. they did back home anyway]. Shut sometime in the 
> week, and
> work a full saturday. Most chinese take-aways seem to know this 
> too.
> 
> Take Wednesday afternoon off, or all of Tuesday or something, and 
> work
> weekends.
> 
> I've never been involved in a consumer business in Louisville, but 
> it
> seems that that would help make more money. Every consumer job I've 
> worked
> in was busier on Saturdays and dead at some times in the week. Also, 
> I
> guess MacTown have other things going on than straight consumer 
> sales.
> Training, evangelism, renting space out etc. This clashes.
> 
> 
> Just ideas.
> 
> Hen

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