Could possibly be the document is getting corrupted while being attached to an e-mail using a specific e-mail program. I would recommend having the Word document your friend is sending to have it archived into a ZIP file. WinZip for Windows can do that. I forget if archiving is a built-in feature for Windows or not, but WinZip can make an archive of the document so it's contents can't be corrupted while being attached to an e-mail and then downloaded onto your computer.
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