Just as a followup, and number that I called for Customer Relations
was 800-767-2775. Different that the usual AppleCare number I call.
But really, their quality control has gone down, or I'm just unlucky.
BUT, they have been good about replacing machines for me. This is my
third replacement from Apple.
A brief history of recent apple products and the services that I've
had for them (just off the top of my head):
*iBook G4 - multiple logic board replacements/screen issues. Was
replaced free of charge for
*iBook G4 - no problems with this machine, gave it to the wife, and
then later her friend. Still in use as far as I know
*Powerbook G4 - multiple Battery/charging issues. Was replaces free of
charge for
*Black Macbook - heatsink replaced. random shutdowns. Screen
abnormalities. "Mooing" fans. (First machine to be damaged, came back
from one repair with a scratch in the top case)
*White Macbook - battery not recognized, bluetooth quit working.
(Second machines with repair damage. Worst of them all. Had a deep
gouge around LCD bezel and the palmrest was separated from the case on
one side)
*Macbook Air - In repair now for a fan that made a grinding metal on
metal sound
*Unibody Macbook Pro - the machine in question that is being replaced.
Sheesh, if the software, OS and customer support wasn't so good, I'd
have to rethink my choice in computer manufacturer.
Although I have learned that tier one AppleCare support is a total
waste of time...
On Jun 30, 2009, at 10:45 AM, Marta Edie wrote:
I also experienced so much trouble with my MBp, - it is sad. Even my
old Titanium is more reliable, just so slow.
And who wants to be frustrated all the time, even if the service is
great. The labor alone, to put everything on a new machine in case
they give you one! What trouble! But i will keep that address Ed put
down -- in case!
Marta
On Jun 30, 2009, at 10:38 am, Ed Wiser wrote:
Great customer service. [email protected] works wonders on problems
like this.
Qa on a larger number of machines now will yield a high failure rate.
Just look at the Sales that Apple has been posting since going to
Intel.
_______________________________________________
MacGroup mailing list
[email protected]
http://www.math.louisville.edu/mailman/listinfo/macgroup
_______________________________________________
MacGroup mailing list
[email protected]
http://www.math.louisville.edu/mailman/listinfo/macgroup
_______________________________________________
MacGroup mailing list
[email protected]
http://www.math.louisville.edu/mailman/listinfo/macgroup
