And I'm easy on my machines!
That's how I knew about the damage to cases. I'll be honest, the
scratch on the bottom of this macbook pro wasn't that bad, but as even
the guy at the Genius bar could see, it was the ONLY scratch, mark or
blemish on the machine (outside of the damaged battery door, that tech
repair also did).
I use a radtech cloth over the keyboard, and one of their cloth
sleeves (no zippers to scratch anything) whenever transporting the
thing. I'm one of those people that cringe whenever someone else
actually touches the screen to point at something. Except for some
natural wear on they keyboards, 1 year out, my machines generally look
exactly like they did out of the box.
It's not like I abuse the things. But, I wouldn't mind being an Apple
tester :)
Now that replacement iBook i got? most solid trouble free machine I
ever owned. Only got rid of it because it got passed on to the wife
when I bought the Powerbook.
As far as fit, finish, usability and power, this unibody mac has been
the best machine I've ever owned.
The other plus of getting a replacement machine now is that I'll save
a few bucks this fall by not having to extend the AppleCare until next
summer.
rick
On Jun 30, 2009, at 11:07 AM, John Stone wrote:
Yikes, it looks like you snake bit..... I've never had any issue
with the several PB G4s I've had. I've not had a MacBook Pro, but
know folks that travel a lot with their MB Pro and haven't any
problems with them.
Maybe Apple should hire you as a tester!
John
On Tue, Jun 30, 2009 at 11:03 AM, Rick Burnett <[email protected]>
wrote:
Just as a followup, and number that I called for Customer Relations
was 800-767-2775. Different that the usual AppleCare number I call.
But really, their quality control has gone down, or I'm just unlucky.
BUT, they have been good about replacing machines for me. This is my
third replacement from Apple.
A brief history of recent apple products and the services that I've
had for them (just off the top of my head):
*iBook G4 - multiple logic board replacements/screen issues. Was
replaced free of charge for
*iBook G4 - no problems with this machine, gave it to the wife, and
then later her friend. Still in use as far as I know
*Powerbook G4 - multiple Battery/charging issues. Was replaces free
of charge for
*Black Macbook - heatsink replaced. random shutdowns. Screen
abnormalities. "Mooing" fans. (First machine to be damaged, came
back from one repair with a scratch in the top case)
*White Macbook - battery not recognized, bluetooth quit working.
(Second machines with repair damage. Worst of them all. Had a deep
gouge around LCD bezel and the palmrest was separated from the case
on one side)
*Macbook Air - In repair now for a fan that made a grinding metal on
metal sound
*Unibody Macbook Pro - the machine in question that is being replaced.
Sheesh, if the software, OS and customer support wasn't so good, I'd
have to rethink my choice in computer manufacturer.
Although I have learned that tier one AppleCare support is a total
waste of time...
On Jun 30, 2009, at 10:45 AM, Marta Edie wrote:
I also experienced so much trouble with my MBp, - it is sad. Even
my old Titanium is more reliable, just so slow.
And who wants to be frustrated all the time, even if the service is
great. The labor alone, to put everything on a new machine in case
they give you one! What trouble! But i will keep that address Ed
put down -- in case!
Marta
On Jun 30, 2009, at 10:38 am, Ed Wiser wrote:
Great customer service. [email protected] works wonders on problems
like this.
Qa on a larger number of machines now will yield a high failure
rate.
Just look at the Sales that Apple has been posting since going to
Intel.
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Benjamin Franklin
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