Let me explain about the wonders of Intuit. Without knowing and before all the discussion from this group I had upgraded to Quicken Essentials, only $25.00 but then I found it wasn't worth the disk it was burned on. I had no intention of using and realized I had just wasted $25.00
I did go to their site and voice my opinion of their stellar company and they returned the same routine, I could use the iPad or go to Windows. I wasn't going to mess with returning the disk for a refund as it would cost most of the $25.00 to ship back. Then this morning I received an email that said it would be at least two weeks before shipment and should I want to cancel the order I could call 1-800 Got You. When you call their number you are told to go to their website to find the correct number to call before you are allowed to talk to a human. What a joke, you have many boxes to complete, giving your info as to address, email, phone number, address and a second address (I used the same one twice). Once all this is done they will then send you and email with a real number to call and a case number. O.K., I did that (by now I had spent around 30 min for I had hung up the first time thinking I had pushed the wrong prompt but on the second call I still had to go through the process above.) Then on hold, but not a horrible time and then some guy from outer Mongolia answered is a language I wasn't real familiar with. He wanted my case number and he quickly found it. He repeated everything I said about 12 times and put me on hold 4 times. Finally he came back and said he could no pull up my case as all I wanted to do was STOP the shipment since it was going to be two weeks. He still couldn't pull it up and by now I was so hot I could have done him harm. I said you want to ship it to me in two weeks so I'll then have to ship it back. He said yes. I hung up on him. Then miraculously this afternoon I received another email stating the disk had been shipped. What a marvelous company!! I don't care if they make the best program ever for the Mac I will not deal with a company like this. I wonder if the Windows folks get this kind of treatment. I have to go take a Valium. John _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
